Team Lead, Quality and Standards (Sherwood Park)

L'OCA; Sherwood Park; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading coffee chain in Sherwood Park is seeking a Team Lead, Quality and Standards to oversee quality initiatives and enhance team performance. The ideal candidate will have experience from a large coffee chain and a passion for coffee quality. Join a dynamic team focused on delivering exceptional customer experiences and opportunities for growth in the cafe business.

Benefits

Opportunities for growth

Collaborative environment

Dynamic team culture

Qualifications

• Experience from a large coffee chain (like Starbucks).
• Strong leadership and communication skills.
• Deep understanding of coffee preparation methods.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Develop and implement training programs to enhance team performance.
• Onboard new team members into cafe operations.
• Design and maintain a compelling coffee menu.
• Conduct market research on industry developments.
• Collaborate with Cafe Lead for operational alignment.

Skills

Coffee expertise

Strong leadership

Communication skills

Team motivation

Job description

Job Description

Team Lead, Quality and Standards (Cafe Program Manager)

We're seeking a seasoned coffee professional to lead our quality and standards initiatives across two locations. As program manager, you'll be the driving force behind our cafe's excellence, consistency, and innovation. If you're passionate about delivering exceptional customer experiences and crafting memorable moments over perfectly brewed cups, we want you to join our team.

Key Responsibilities:

• Develop and implement comprehensive training programs to elevate team performance and product knowledge

• Onboard new team members and ensure seamless integration into our cafe operations

• Design and maintain a compelling coffee menu that showcases our brand's unique offerings and stays ahead of market trends

• Conduct market research to stay informed about industry developments and emerging trends

• Collaborate with our Cafe Lead to ensure alignment and support across all cafe operations

The Ideal Candidate:

• Brings experience from a large coffee chain (think Starbucks or similar) and a passion for quality and consistency

• Possesses strong leadership and communication skills, with the ability to motivate and inspire team members

• Is a coffee aficionado with a deep understanding of product knowledge and preparation methods

• Thrives in a fast-paced environment and is adept at prioritizing tasks and managing multiple projects

What You'll Love:

• Joining a dynamic team dedicated to delivering exceptional customer experiences

• Opportunities for growth and development in a rapidly evolving cafe business

• Collaborative environment that values creativity, innovation, and teamwork

If you're a coffee enthusiast with a passion for excellence and a knack for leadership, let's brew up something amazing together!