Team Lead, Operations Full Time

Crocs; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking a motivated individual for a position that emphasizes customer service and team leadership. With a focus on driving retail operations, the successful candidate will oversee various tasks, ensuring high performance and operational excellence within the store. Candidates should be prepared for a fast-paced environment and possess robust leadership and communication skills.

Qualifications

• 2-3 years retail experience with preference for leadership roles
• Demonstrated leadership abilities

Responsibilities

• Deliver outstanding service using the C.H.A.R.M service model
• Support team members in executing retail operations
• Coordinate and meet store deadlines effectively

Skills

Leadership

Communication

Team collaboration

Job description

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What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas, and concerns
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• A valid driver’s license and clean driving record may be required
• Desire to succeed in a high-growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential
• The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily
  • Ability to place and arrange items on all shelves and racks daily
  • Ability to climb and descend ladders carrying merchandise daily
  • Ability to lift 30 pounds or more with assistance daily
  • Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily daily
  • Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
  • Ability to read instructions, reports, and information on computer/register screens and to key information into the computer daily