Team Lead, Operations Full Time

Crocs, Inc.; Canada; On-site; CAD 35,000 - 45,000; Part time

Job summary

A footwear retail company seeks a Sales Team Lead in Canada to ensure exceptional consumer service and achieve sales targets. The role includes overseeing store operations, supporting team members, and driving results. Candidates should have 2-3 years of retail experience and demonstrate strong leadership and communication skills. This position offers both part-time and full-time opportunities.

Qualifications

• 2-3 years of retail experience, preferably in leadership.
• Proven communication skills with team and management.
• Desire to thrive in a fast-paced retail environment.

Responsibilities

• Oversee store opening and closing procedures.
• Coordinate and prioritize store activities daily.
• Support retail operations including POS and stock management.

Skills

Leadership

Customer service

Communication

Sales techniques

Job description

Overview

As a Sales Team Lead, you will play a pivotal role in providing valuable experiences and world-class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners. This position is available as either part-time or full-time.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model.
• Proactively contribute to creating an enjoyable team environment that encourages sharing suggestions, ideas, and concerns.
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building.
• Learn and assist in various departments within the store, including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations, including POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

What You'll Bring to the Table

• Must be 18 years or older.
• 2-3 years of retail experience, with a preference for candidates with previous store leadership roles.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results.
• Proven communication skills (written and verbal) to store team, operations managers, District Managers, and corporate partners.
• A valid driver’s license and a clean driving record may be required.
• Desire to succeed in a high-growth, fast-paced retail environment.
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours, with regular attendance being essential.
• The work environment and physical demands include moving merchandise, climbing ladders, lifting up to 30 pounds, being on your feet for at least 8 hours, and other physical activities necessary for the role. Reasonable accommodations may be made for individuals with disabilities.