Team Lead, Office Services

Keyera Corp.; Calgary; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits

Employer-funded pension plan

Wellness spending account

Paid vacation and flex days

Volunteer days

Family assistance program

Job summary

Keyera Corp. in Calgary seeks a Team Lead, Office Services to direct a five-person team and ensure a welcoming, efficient workplace. You will lead service delivery, set standards, and oversee front desk, mail, and facilities operations in a fast-paced environment.

You will coordinate relocations, manage vendors and budgets, and provide catering and executive support. A senior, service-focused leader with strong collaboration and discretion is ideal.

Qualifications

• 8+ years leading a service-oriented team in office services or related field.
• Strong track record of owning service delivery and resolving requests.
• Professional, approachable leadership with coaching skills.
• Excellent organizational and time-management abilities; anticipates needs.
• Collaborates across teams and builds trusted relationships.
• Discretion with confidential information and sound judgment.
• Proficiency with Microsoft Office and workplace systems.
• Experience with office moves, vendor management and budgeting.

Responsibilities

• Provide day-to-day leadership to the Office Services team and set service standards.
• Develop and implement office guidelines and protocols.
• Oversee front desk, mail, rooms, kitchens, supplies, and equipment.
• Anticipate issues and maintain composure under pressure.
• Build relationships with employees, leaders, vendors and internal stakeholders.
• Coordinate office relocations, planning and logistics; manage moves and ergonomics.
• Coordinate maintenance with building management and minimize disruption.
• Manage office services vendors and support budgeting; identify cost savings.
• Provide catering coordination for meetings and events; support executive needs.
• Administer Calgary office parking, corporate travel program and Envoy tool.
• Ensure mail and courier flows across North America.
• Oversee two locations during transitions.
• Support executive staff with scheduling and reports.

Skills

Leadership

Customer service

Communication

Problem solving

Budgeting

Office management

Vendor management

Microsoft Office

Education

Facilities Management Certification (IFMA)

Tools

Microsoft Office

Envoy reception tool

Building management systems

Job description

Keyera Career Opportunity

Why Keyera? It’s our purpose-driven culture, benefits, and people. From flexible, customizable benefits and an employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and communities. When you work with us, you'll enjoy:

• Flexible Benefits to meet your individual and family needs, including $3,500 plus 4.5% of base salary each year to customize your benefits and investments Saving plan options, including an Employee Share Purchase Plan, RRSP, and TFSA
• Defined Contribution Pension Plan funded by Keyera up to 10% of base salary
• Wellness Personal Spending Account of $750 per year to cover wellness expenses
• Paid vacation and eight flex days each year
• Two paid volunteer days each year to support the causes that are most important to you
• Employee Family Assistance Program with a variety of support resources from professional counselling to financial planning support and more.

Role/Location Specific Keyera’s Northern Allowance is a tiered incentive program based on years of service, currently offered to employees working at the following locations: Grande Prairie Office, Wapiti, Simonette, Gold Creek, South Cheecham, and Fox Creek Terminal. This information reflects the current state of the program and may be subject to change over time. Please note that compensation and benefits may be different based on the work location, position, and a candidate's experience and qualifications.

Job Type: Permanent

THE POSITION

Keyera is looking for a welcoming, highly organized and service-driven leader who takes pride in creating an exceptional workplace experience. As Team Lead, Office Services in our Calgary head office, you will lead a team of five professionals and ensure employees, leaders and visitors receive responsive, thoughtful and seamless office support. You are approachable and hands-on, anticipate needs before they arise, and bring composure, structure and exceptional follow-through to a fast-paced environment. You will thrive in this role if you:

• Create a warm, welcoming experience and genuinely enjoy helping others.
• Set a high standard for responsive, thoughtful and consistent service and a well-maintained office space.
• Bring exceptional organization, attention to detail and reliable follow-through.
• Anticipate needs, resolve issues proactively and remain effective under pressure when priorities shift.
• Lead with accountability and an approachable, hands-on, supportive style.
• Collaborate naturally across teams, adapt your approach to different audiences and create positive, respectful working relationships.
• Lead with a people-first mindset while building trusted relationships across all levels of the organization.

RESPONSIBILITIES

• Provide visible, approachable day-to-day leadership to the Office Services team, setting clear service standards, coaching performance and fostering a collaborative, team-based approach to responsive, high-quality service.
• Develop and implement office guidelines, procedures and protocols that improve productivity and service delivery while ensuring compliance with health and safety standards and company policies.
• Oversee daily administrative support and front desk operations, including reception, meeting rooms, mailrooms, kitchens, supplies and equipment, to ensure efficient workflows and a welcoming, well-maintained workplace.
• Anticipate workplace needs and resolve service issues proactively, remaining composed and solutions-focused as multiple requests require attention.
• Build trusted relationships with employees, Executive Assistants, leaders, vendors and other internal stakeholders through clear communication, responsiveness and reliable follow-through.
• Partner with project teams on corporate office relocations, planning and logistics; manage routine office moves and restacks, including workstation reconfigurations and ergonomic assessments.
• Coordinate office maintenance, repairs and facility requests with building management, minimizing disruption through proactive planning and communication.
• Manage office services vendors and support the annual budgeting process, maintaining oversight of expenditures and identifying cost savings, efficiencies and opportunities to maximize service value.
• Provide catering expertise and coordination for internal business units, ensuring professional, timely and high-quality support for meetings, events and executive requirements.
• Administer Calgary office parking, the corporate travel program and the Envoy reception tool with accuracy, responsiveness and attention to detail.
• Ensure the physical and digital flow of all incoming and outgoing mail, couriers and package deliveries for employees across North America.
• For the next six to eight months, oversee consistent service delivery across two corporate office locations until relocations finalized.
• Support executive-level staff as needed, including scheduling meetings, preparing reports and handling sensitive information and requests with sound judgment and professionalism.

QUALIFICATIONS

• Minimum 8 years of demonstrated experience leading a service-oriented team in office services, hospitality, workplace experience, facilities or a related environment.
• A strong record of owning service delivery, responding promptly and following requests through to resolution.
• Professional, approachable, and people-first leadership style with the ability to coach, engage and hold others accountable.
• Exceptional organizational, problem-solving and time-management skills, with the ability to anticipate needs, manage multiple competing priorities in a fast-paced environment and maintain strong attention to detail.
• Exceptional collaboration and interpersonal skills, with the ability to listen actively, communicate with warmth and clarity, navigate differing perspectives and build trusted relationships across all levels of the organization.
• Discretion and professionalism when handling confidential or sensitive matters.
• Proficiency with Microsoft Office and workplace or office-management systems.
• Experience supporting a large corporate office, executive population and/or multi-location operation.
• Experience with office moves, vendor management, budgeting, corporate travel and workplace technology.
• Facilities Management Professional Designation from IFMA (International Facilities Management Association) is considered an asset.

Posting Expiry Date: Sept 15, 2026

At Keyera, we embrace collaboration, inclusion, and a workplace that is as diverse as the communities we serve. Our values foster an environment for every person to bring their whole self to work. We offer a well-rounded total compensation package and a comprehensive benefits program designed with the well-being and empowerment of our employees and their families in mind.

If you are interested in an opportunity to join a winning, purpose-driven culture then you’ll enjoy a career with us. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Headquartered in Calgary with operations in Western Canada, Texas and Oklahoma, Keyera operates an integrated Canadian-based midstream business with extensive interconnected assets and depth of expertise in delivering midstream energy solutions. Our business consists of natural gas gathering and processing, natural gas liquids (NGLs) fractionation, transportation, storage and marketing, iso-octane production and sales and diluent logistic services for oil sands producers.

We are committed to conducting our business in a way that balances diverse stakeholder expectations and emphasizes the health and safety of our employees and the communities where we operate.

Keyera is committed to being an employer of choice and strives to offer a well rounded total compensation package combined with a comprehensive benefits program designed to ensure the health and well-being of our employees and their families.

Working with us means you will be working for a Top Employer. We are proud to be recognized as one of Canada's Top 100 Employers (2019, 2024, 2025), Alberta's Top 85 Employers (2012-2025), and Canada's Top Employers for Young People (2025). We offer a well-rounded total compensation package combined with a comprehensive flexible benefits program designed with the well-being and empowerment of our employees and their families in mind. Our values bring our culture to life, demonstrating what we stand for as an organization and how we work together to achieve our goals: Home Safe: I take action to protect people & the environment Own It: I deliver on my commitments All In: I work with others across Keyera to achieve superior outcomes Count On Me: I make decisions for the right reasons Drive Value: I am driven & passionate about creating value for Keyera’s stakeholders.

Our commitment to our values and culture has allowed us to meet our business needs while addressing the needs of our employees and the communities in which we operate.