Team Lead, HR Solutions Center

Nutrien Ag Solutions Limited; Calgary; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Team Lead in Calgary, where you will oversee a dedicated team of data entry specialists. This role is pivotal in ensuring data accuracy and timely support across North America. You will be responsible for mentoring team members, conducting quality checks, and fostering a culture of continuous improvement. With a commitment to creating an inclusive workplace, this innovative firm offers you the chance to make a real impact in the agriculture sector while growing your career. If you are passionate about leading teams and driving excellence, we want to hear from you!

Qualifications

• 3+ years’ experience in a Team Lead role or similar support role.
• Knowledge of HR Operations, Service Delivery, and Payroll practices.

Responsibilities

• Manage data entry team schedules and performance to ensure accuracy.
• Conduct quality checks and audits to identify and rectify errors.
• Collaborate with HR, Payroll, and IT on service improvement initiatives.

Skills

Team Leadership

Customer Service

Data Analysis

Problem Solving

Bilingual (English and Spanish)

Education

Bachelor’s Degree in Human Resources or Business

Tools

Service Now

SuccessFactors

SAP

Job description

This position is required to be on-site at our Calgary, Alberta, Canada, Loveland, Colorado, United States, or Saskatoon, Saskatchewan, Canada corporate office.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

Reporting to the Senior Supervisor, HR Solution Center, the Team Lead is tasked with managing a significant volume of data transactions across North America. This role involves supervising a team of data entry specialists to guarantee that data input is both accurate and delivered on time. The Team Lead is responsible for providing training, monitoring team performance, identifying quality issues, implementing process improvements, and ensuring compliance with data entry standards. Additionally, this role aims to cultivate a productive team atmosphere to deliver accurate and timely support, in line with established service level agreements (SLAs) and key performance indicators (KPIs).

What you will do:

• Manage team schedules and attendance, ensuring appropriate team coverage always, to minimize impact to customers.
• Oversee, train, and mentor team members to help them achieve their personal and departmental objectives while maximizing overall performance.
• Communicate clearly and monitor data entry requirements and deadlines to the team.
• Carry out regular one-to-one and team meetings to ensure effective teamwork and collaboration, provide feedback and support.
• Address performance issues and coach team members to improve their performance.
• Conduct regular quality checks and audits to identify and rectify errors.
• Support team members with complex data issues, and coordinate with other departments to resolve data-related issues.
• Implement corrective actions to address recurring data quality issues.
• Provide training and learnings on how to identify data gaps and how to resolve the issues.
• Analyze the trends of issues raised to identify gaps or recommend changes.
• Provide speedy and effective resolution to escalations and complex queries, making appropriate decisions or with consultation as needed, whilst managing customer expectations and working it through to closure.
• Regularly review all team processes to ensure a continued efficient operation and to help nurture forward continuous improvement activities, utilizing technological solutions where able.
• Partner and build strong relationships with wider HR, Payroll, Finance, and IT to seek feedback and input as required.
• Ensure a culture of compliance and consistency in relation to company Policy and Process and accountability and ownership for their own and their teams’ day-to-day work.
• Provide support as required by HRSC and HR Leaders in relation to business projects/initiatives.
• Work collaboratively with Senior Supervisor, HRSC on service improvement initiatives and improved employee experience.

What you will bring:

• A Bachelor’s Degree in Human Resources or Business, or equivalent.
• 3+ years’ experience in a Team Lead role or similar support role including prior experience of monitor/managing staff remotely.
• Knowledge and experience with US and Canadian (an asset) HR Operations, HR Service Delivery, Benefits, Leave of Absence, Payroll practices and policies.
• Proficiency in supporting multiple projects simultaneously with strong results orientation.
• Technology skills and expertise including Service Now or similar case management systems, SuccessFactors, SAP.
• Demonstrated strong customer service skills, leadership ability and decision-making.
• Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.
• Ability to identify and implement continuous improvement.
• Ability to be flexible in terms of working schedule and within an open modern office.
• Bilingual in English and Spanish is an asset.

Ready to make an impact with us? Apply today!

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.