Team Lead, Housing First Case Manager

Pinecrest Queensway Community Health Centre; Ottawa, Beckwith; On-site; CAD 80,000 - 100,000; Full time

Job summary

An innovative community health center is seeking a Team Lead for the Housing First Case Manager role. This position focuses on providing leadership and support to a dedicated team, ensuring quality care for families at risk of homelessness. The ideal candidate will possess strong case management skills and a background in community outreach, with a passion for helping diverse populations. This role offers the opportunity to make a significant impact in the community while working in a collaborative and supportive environment. Join a forward-thinking organization committed to empowering families and fostering stability in their lives.

Benefits

Cost-shared health and dental benefits

HOOPP pension plan eligibility

Qualifications

• 3+ years experience in community-based settings.
• Knowledge of Families First Program is essential.

Responsibilities

• Provide leadership and support to a team of up to 7 staff members.
• Monitor and assess service provision for clients.

Skills

Case Management

Leadership

Community Outreach

Interpersonal Skills

Communication Skills

Education

Undergraduate degree in health or social science

Tools

Microsoft Office

Case Management Systems

Job description

1365 Richmond Rd, Ottawa, ON K2B 6X6, Canada Req #249

Monday, May 5, 2025

Job Title: Team Lead, Housing First Case Manager

Status: Regular Full-Time

Pay scale: $35.649/hr - $41.94/hr

Benefits: Cost-shared health and dental benefits, HOOPP pension plan eligibility

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve.We work in partnership with individuals,families,and communities to achieve their full potential, payingparticular attentionto those who face barriers to care due to race, gender, income and/or ability.PQCHC is an equal opportunity employer and values diversity in its workforce.If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary
The Families First Program provides intensive support to families leaving the City’s Shelter System and/or who are housed but at risk of homelessness. The goal of the program is to have families establish themselves in communities, develop resources that will support stability and prevent homelessness.

This position provides housing-based case management alongside Team Lead duties that include supervisory responsibilities, mentoring, advocacy and problem solving. The Team Lead will support the Families First Team by proactively supporting team members, empowering staff performance, development and engagement.

Job Specific Responsibilities

The Team Lead is a staff resource providing leadership in day-to-day operations and expertise to the team to provide quality care to clients.

Provides monthly formal support and supervision to up to 7 staff members.

Assists in recruitment and provides orientation and training to new program staff.

Under the supervision of the Program Manager assesses and provides feedback on staff performance.

The Team Lead works with the Program Manager when HR issues arise

The Team Lead provides Housing First Case Management services and related duties for approximately 30% of their work time and spends the other 70% on Team Lead duties. This includes:

• Monitors the provision of services provided to clients on any given day.
• Is available to staff during regular business hours Monday to Friday, 8:00 am to 4:00 pm.
• Coordinates changes to tasks and scheduling on an as needed basis.
• Participates as a resource on program and organizational policy and procedure issues within the team.
• Consults and problem solves with colleagues, managers, directors, external agencies for day-to-day provision of Families First services.
• Reviews and consults with the manager/director to ensure that an adequate number of staffing resources are available to provide safe client services and workload management.
• Consults with the manager/director and reviews plans for workload/service coverage, in the event of staff illness.
• Plans, organizes and directs staff according to competencies and workload in order to meet client needs.
• Assists staff to problem-solve client issues and service planning concerns.
• Adjusts and directs staffing assignments including extra duties, as appropriate.
• Consults with the manager/director in the event of extraordinary occurrences involving a client, visitor or staff members.
• Ensures that client and staff incident reports, data requirements, audits, safety reports are completed accurately and submitted to the manager/director on a timely basis, as required.
• Participates in service planning and meetings.
• Works effectively as a member of a multi-disciplinary team.
• Acts as a role model for team members and students.
• Facilitates a learning environment.
• Attends committee meetings with/or in place of the manager/director, as required.
• Communicates with the manager/director regarding staff issues and concerns on a weekly basis.

Qualifications

• Undergraduate degree in health or social science from a recognized university or an equivalent combination of education and experience.
• Knowledge and experience of the Families First Program is essential.
• Experience in a leadership/supervisory capacity is an asset.
• A minimum of three years’ experience in a community-based setting with an emphasis in community outreach and working with homeless or high-risk populations.
• Previous experience in case management amongst multicultural populations, disadvantaged groups and/or victims of trauma or abuse.
• Excellent communication and interpersonal skills and sensitivity to people from diverse cultural, mental health and socio-economic backgrounds.
• Knowledge of, and experience working with community resources.
• English required; French and other languages are an asset.
• Valid driver’s license and access to a vehicle required.
• Ability to work flexible hours.
• Proficient computer knowledge of Microsoft Office and case management systems.
• 1365 Richmond Rd, Ottawa, ON K2B 6X6, Canada