Team Lead, Group Operations (Tourism)

Jonview; Ontario; On-site; CAD 49,000 - 50,000; Full time

Job summary

A leading company in the travel arrangements sector is seeking a mid-senior level operational support professional. The role involves assisting with operations, training employees, managing client communications, and ensuring smooth tour management. Ideal candidates will have a background in administration or tourism and strong organizational skills. This position offers a full-time employment opportunity with competitive pay.

Benefits

Diversity and inclusion encouragement

Accommodations available during recruitment

Qualifications

• Minimum four years relevant experience in tourism.
• Fluency in French is required.
• Knowledge of Canadian and USA tourist destinations.

Responsibilities

• Support supervisor in training and developing employees.
• Manage reservations, confirmations, and client communication.
• Handle on-road issues and provide client support.

Skills

Organizational skills

Attention to detail

Ability to work under pressure

Autonomy

Education

College diploma in administration or tourism

Tools

Office Suite

Reservations systems

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Jonview. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$49,000.00/yr - CA$50,000.00/yr

VALUES

WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity.

WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment.

DESCRIPTION

The incumbent will be responsible for supporting the operation of the Group Operations supervisor and team members in Toronto and Montreal, carrying out various operations to ensure the smooth running of their groups. The role involves providing high-quality services to internal and external clients for group files, with some weekend work during summer to assist tour directors on the road.

RESPONSIBILITIES

• Support the supervisor in training and developing employees in tasks and company policies.
• Assist coordinators in daily tasks.
• Improve work methods to enhance customer experience, maximize operations, and control costs.
• Collaborate on updating procedure manuals.
• Provide on-road and post-travel support for problem-solving and client communication.
• Manage reservations, confirmations, cancellations, passenger lists, deposits, and communication with suppliers.
• Coordinate with customers via phone and email, and follow up on files.
• Handle on-road issues and follow up on resolutions.
• Invoicing of files.

POSITION REQUIREMENTS

• College diploma in administration, tourism, or relevant experience in tourism (minimum four years).
• Knowledge of Canadian and USA tourist destinations.
• Proficiency in Office Suite and reservations systems.
• Fluent in French.
• Strong organizational skills, attention to detail, autonomy, ability to work under pressure, and meet deadlines.
• Flexible schedule.

Jonview values diversity and encourages applications from women, Aboriginal people, people with disabilities, and visible minorities. Accommodations are available during recruitment. Please contact us if needed. The masculine is used for simplicity.

*Only successful candidates will be contacted.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training, Administrative, and Product Management

Industries

• Travel Arrangements, Hospitality, Hotels and Motels