Team Lead (Full time) - Fairview Park Mall - Kitchener

Reitmans; Kitchener; On-site; CAD 27,000 - 36,000; Full time

Benefits offered by this job

Meaningful work

Supportive team environment

Paid orientation and training

Group discounts

Health & dental benefits

Employee Assistance Program (EAP)

Continuing education opportunities

Mentoring and leadership support

Volunteer opportunities abroad

Competitive compensation grid with tie

Job summary

CarePartners is seeking Team Coordinators in the Waterloo area to ensure effective customer service and smooth communication among patients, families, staff, and funders. This full-time role focuses on scheduling PSWs, Nurses, and Therapists to meet service delivery standards and handle related administrative tasks efficiently.

Slots include days, afternoons, and evenings with a competitive hourly grid and opportunities for professional growth.

Qualifications

• Post-secondary education is preferred and 1 year of related experience (administrative or customer service) is required.
• Exceptional interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Strong proficiency in Microsoft Office; proven Word and Excel skills.
• Attention to detail and the ability to learn new systems and databases.
• Effective verbal and written communication skills.
• Non-traditional hours, including evenings and weekends, are required.
• Healthcare experience is an asset.
• Clear background check is required.

Responsibilities

• Bridge between patients, caregivers, families, PSWs, supervisors, funders, and CarePartners staff.
• Receive routine referral/intake information from funders and private-pay clients.
• Develop and coordinate service schedules considering relevant factors.
• Inform workers of new assignments and schedule changes.
• Enter information into the automated information system/database.
• Produce schedules and reports on a regular basis and on supervisor request.
• Receive and manage inbound calls and email inquiries related to service.
• Perform other administrative duties.

Skills

Customer service

Administrative support

Communication

Microsoft Office

Education

Post-secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Job description

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

CA$19.67–CA$26.40 hourly

Full-time

We have an immediate Full-time opening in the Waterloo office!

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

What We Offer

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services
• This position offers a competitive compensation grid, with progression based on hours worked and role‑specific criteria. The hourly range is $19.67 to $26.40, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as required

What You Bring

• A strong desire and commitment to making a difference in the lives of their patients
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Exceptional interpersonal and customer service skills
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• A strong attention to detail and the ability to learn new systems and databases
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• Experience in the health care field an asset
• A Clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.

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