Team Lead, Front of House Robson Store (#2068)

adidas; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in sports fashion is seeking a Team Lead for their Front of House at a flagship store. The role focuses on elevating visual merchandising standards and ensuring compliance with corporate directives while driving sales and training associates. Ideal candidates will have a passion for visual merchandising, strong organizational skills, and experience in a retail environment.

Qualifications

• 1-2 years of visual merchandising leadership experience, preferably in sports/fashion.
• Effective communication skills with customers and staff.
• Flexible schedule including evenings, nights, and weekends.

Responsibilities

• Drive sales and manage execution of merchandise placement.
• Implement all Visual Merchandising to comply with Global Brand Retail standards.
• Support and coach store team to understand how visual merchandising can increase profitability.

Skills

Visual Merchandising

Organizational Skills

Project Management

Customer Service

Communication

Education

High school diploma or GED

Job description

Team Lead, Front of House Robson Store (#2068)

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Team Lead, Front of House Robson Store (#2068)

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Purpose
Elevate the Visual Merchandising and In Store Communications (ISC) execution within each store to ensure consistency and compliance with Global standards. Flawlessly execute corporate visual and merchandising directives, review and understand all corporate directives, global standards, and visual merchandising floorplans. Support the local Retail Marketing Department with special projects, floor moves, special events, corporate requests, and train associates on presentation standards at a flagship level.

Key Responsibilities: Visual

• Drive sales and manage execution of merchandise placement.
• Implement all Visual Merchandising to comply with Global Brand Retail standards.
• Ensure all windows, floor space, and ISC are presented to a high standard (including mannequin dressing and positioning, lighting, cleanliness, steaming, and price communication).
• Implement major floor moves during monthly load ins & transfers.
• Use and position ISC tools correctly.
• Update mannequins weekly.
• Regularly submit quality VM execution photos (including taking and uploading photos).
• Work with store management to analyze product performance based on placement and decide on actions to improve sell-through results through visual merchandising.
• Ensure flawless execution of all visual merchandising & marketing initiatives; lead all in-store visual merchandising during store flips, campaign launches, and special projects.
• Support and coach store team to understand how visual merchandising can increase profitability; train all associates on Brand Retail Standards.

Communication

• Collaborate with local DTC Marketing Team to act on VM feedback and opportunities.
• Be aware of store and individual targets; work to meet or exceed them using all available resources.
• Follow store policies and procedures to maintain a safe environment.
• Work productively and respectfully with team members to meet or exceed store goals.
• Express a desire for ongoing learning and seek opportunities to improve performance.
• Support other team members as needed.

General

• Handle daily cash audits and return reports from Loss Prevention.
• Open and close the store, handle cash, and perform related duties.
• Assist with documentation for applicants and new hires.
• Help prepare products for display on the sales floor.
• Gain proficiency with the POS system and ensure policy adherence.
• Support front-of-house sales transactions involving cash, credit, or checks.
• Oversee store upkeep duties.
• Resolve customer complaints and promote good relations.
• Provide high-level adidas customer service.
• Perform other duties as assigned by the Store Manager.

Knowledge, Skills, and Abilities

• Passion for visual merchandising.
• Strong organizational and project management skills.
• Interest in sports and fashion, with a good eye for style and detail.
• Ability to think strategically and analyze sales data for merchandising strategies.
• Exhibit necessary competencies consistently.
• Knowledge of customer service principles.
• Quick learner in a fast-paced environment.
• Ability to understand and follow oral/written instructions.
• Positive attitude contributing to team environment.
• Effective communication and relationship-building skills.
• Proficiency in English reading, writing, and speaking.
• Reliable attendance and punctuality.
• Physical ability to stand, walk, handle objects, lift weights (up to 50 pounds), and perform visual tasks.

Key Interfaces (Relationships With Other Departments/Groups)

• Customers, peers, contractors, supervisors
• Store Management
• District Manager
• Store Operations
• DTC Marketing Team

Qualifications

• High school diploma or GED (or pursuing).
• 1-2 years of visual merchandising leadership experience, preferably in sports/fashion.
• Effective communication skills with customers and staff.
• Flexible schedule including evenings, nights, and weekends.

adidas promotes diversity, inclusiveness, and individual expression. We do not tolerate harassment or discrimination. We are an equal opportunity employer.