Team Lead, EFAP Administration

Homewood Health Centre; Edmonton; On-site; CAD 42,000 - 45,000; Full time

Job summary

Join a leading mental health organization as a Team Lead in EFAP Administration, where you will play a vital role in delivering quality services and programs. This position involves training and supporting a dedicated team, ensuring smooth operations, and maintaining high standards of service excellence. You will work in a collaborative environment that values innovation and continuous learning, making a real difference in the lives of clients. If you are passionate about mental health and have strong leadership skills, this is an exciting opportunity to grow your career and contribute to a meaningful mission.

Qualifications

• Minimum secondary school diploma; related education is an asset.
• Strong leadership and communication skills required.

Responsibilities

• Provide training and orientation to Regional Administrators.
• Oversee quality of service and communication for Resource Desk Administrators.
• Support recruitment and performance management of staff.

Skills

Leadership

Communication Skills

Organizational Skills

Customer Service

Detail Orientation

Time Management

Quality Assurance

Education

Secondary School Diploma

Education in Mental Health

Business Administration

Tools

Microsoft Office

Job description

AB4 - Edmonton
Edmonton Clinic
8215 112th Street NW
Suite 1800
Edmonton, AB T6G2C8, CAN

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Team Lead, EFAP Administration, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

• Provide orientation and ongoing training to all Regional Administrators and Resource Desk Administrators nationally.
• Give consultation to Clinical Managers, Regional Administrators, and Resource Desk Administrators to assist with the standard applications of administrative protocols and best practices.
• Oversee the quality of service and national communication (i.e. hours of opening, stat holidays, etc.) of all our Resource Desk Administrators across Canada.
• Responsible for the recruitment, selection, performance management, and engagement of Resource Desk Administrators and Regional Administrators.
• Support month-end processes by ensuring the various divisions of SAW resolve all billings and manage month-end accruals.
• Enter, modify, and maintain all staff and internal Service Provider permanent schedules in Odyssey and work with Regional Administrators and Clinical Management team to ensure all schedules are up-to-date and accurate.
• Provide external customer service support for Service Providers while delegating any additional inquiries to the Administrative Team.
• Assist in any special project or task deemed necessary by Management.

What we’re looking for:

• At least a secondary school diploma; education in mental health, business administration, or any other related discipline is an asset.
• Ability to lead and motivate and create an environment where people are accountable.
• Excellent verbal and written communication skills; French skills are an asset.
• Strong organizational, time management, detail orientation, and quality assurance skills.
• Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint).
• Strong understanding of excellent customer and client service.
• Capable of facilitating the development of systems, standards, and processes that support excellent quality of service.
• Integrate sustainable practices into business operations.

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography, and work performance. Pay range for this position is $42,000 - $45,000 per year.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration, and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity, and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive, and fulfilling lives.