Team Lead, EFAP Administration

Homewood Health; Edmonton; On-site; CAD 42,000 - 45,000; Full time

Job summary

A leading mental health organization is seeking a Team Lead for EFAP Administration. In this role, you will support a collaborative team focused on delivering high-quality services. Responsibilities include training staff, overseeing service quality, and managing recruitment. A secondary school diploma and leadership skills are essential. The position offers a competitive salary between $42,000 - $45,000 per year.

Qualifications

• Proficiency in leading and motivating a team.
• Excellent verbal and written communication skills; French is an asset.
• Strong understanding of customer and client service.

Responsibilities

• Provide training to Regional Administrators and Resource Desk Administrators.
• Consult with Clinical Managers regarding administrative protocols.
• Oversee quality of service for Resource Desk Administrators.
• Manage recruitment and performance of team members.
• Support month-end process and ensure accurate billing.
• Maintain internal schedules in Odyssey.
• Provide customer service support for Service Providers.
• Assist with special projects as needed.

Skills

Leadership

Verbal communication

Written communication

Organization

Time management

Detail orientation

Customer service

Microsoft Office

Education

Secondary school diploma

Education in mental health or business administration

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Team Lead, EFAP Administration, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing :

1. Provide orientation, and ongoing training to all Regional Administrators and Resource Desk Administrators nationally.
2. Give consultation to Clinical Managers, Regional Administrators, and Resource Desk Administrators to assist with the standard applications of administrative protocols and best practices.
3. Oversee the quality of service and national communication (i.e., hours of opening, stat holidays, etc.) of all our Resource Desk Administrators across Canada.
4. Responsible for the recruitment, selection, performance management, and engagement of Resource Desk Administrators and Regional Administrators.
5. Support month-end processes by ensuring the various divisions of SAW resolve all billings, and managing month-end accruals.
6. Enter, modify, and maintain all staff and internal Service Provider permanent schedules in Odyssey and work with Regional Administrators and Clinical Management team to ensure all schedules are up-to-date and accurate.
7. Provide external customer service support for Service Providers, while delegating any additional inquiries to the Administrative Team.
8. Assist in any special project or task deemed necessary by Management.

What we’re looking for :

• At least a secondary school diploma, and education in mental health, business administration, and any other related discipline is an asset.
• Ability to lead and motivate and create an environment where people are accountable.
• Excellent verbal and written communication skills; French skills are an asset.
• Strong organizational, time management, detail orientation, and quality assurance skills.
• Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint).
• Strong understanding of excellent customer and client service.
• Capable of facilitating the development of systems, standards, and processes that support excellent quality of service.
• Integrate sustainable practices into business operations.

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including experience, qualifications, external competitiveness, internal comparability, geography, and work performance. The pay range for this position is $42,000 - $45,000 per year.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration, and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity, and inclusion. We encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities / expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive, and fulfilling lives.