Team Lead - Dining Services

Cherish at Central Park; Langford; On-site; CAD 52,000 - 60,000; Full time

Job summary

Cherish at Central Park in Langford, BC is seeking a dedicated Team Lead for our dining services. This role is vital in providing joyful dining experiences for residents while leading the server team through effective guidance and support.

The ideal candidate will have supervisory experience, a passion for customer service, and the ability to foster positive relationships within our community.

Join us to create a warm, dignified atmosphere that enriches the lives of our residents.

Qualifications

• 1+ year supervisory experience in a dining environment.
• 2+ years serving experience.
• Experience working with seniors is an asset.

Responsibilities

• Lead dining room service and team performance.
• Coordinate staff schedules and training.
• Build relationships with residents and ensure a quality dining experience.
• Ensure compliance with health and safety standards.

Skills

Leadership

Customer Service

Communication

Time Management

Education

Grade 12 or equivalent

WHMIS certification

Food Safe Level 1

Serving it Right

Job description

Team Lead

Langford, BC

Full‑Time

Starting at $26.00

We believe dining is an important part of joyful living. Our dining room is a place where residents gather, connect, and feel at home.

This is a working leadership role, where the successful candidate will actively serve residents while supporting and guiding the server team.

Key Responsibilities

Team Leadership

• Lead by example in all aspects of dining room service including greeting residents, taking orders, and serving meals.
• Provide on‑shift guidance and coaching to servers and new staff.
• Support the Head Chef with server performance reviews.
• Assign and supervise completion of daily service tasks.
• Troubleshoot service issues and elevate concerns when appropriate.

Team Coordination

• Assist with scheduling for the server team.
• Help coordinate staff time‑off requests and absences.
• Support training and mentoring of new team members.
• Maintain smooth communication between the kitchen and dining room teams.
• Monitor service flow, table turnover, and cleanliness standards.

Resident Experience

• Build positive relationships with residents and respond to requests with professionalism and care.
• Help create a warm and dignified dining atmosphere that reflects the Cherish community.
• Support themed dinners, family events, and special occasions.

Safety & Compliance

• Ensure all health and food safety protocols are followed.
• Maintain clean and organized service areas.
• Monitor adherence to dress code, safety practices, and professional standards.

Qualifications

• Criminal Record Check with Vulnerable Sector clearance.
• Bondable.
• 1+ year supervisory experience.
• 2+ years serving experience.
• Experience working with seniors is considered an asset.

Education & Certifications

• Grade 12 or equivalent combination of education and experience.
• WHMIS certification.
• Food Safe Level 1 (completed within the last two years).
• Serving it Right.

Language

English Fluency written and oral required.