Team Lead Customer Service (Part-Time) - Alpena, MI

Follett Corporation; Kingston; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to enhance customer experiences and manage store operations. In this role, you will work closely with the Store Manager to oversee daily activities, ensuring that team members are trained and equipped to deliver exceptional service. Your leadership will foster a positive work culture while maintaining operational standards. If you are passionate about retail and customer satisfaction, this opportunity is perfect for you!

Qualifications

• Experience in customer service and cash handling.
• Ability to train and lead team members effectively.

Responsibilities

• Coordinate work activities of team members and ensure compliance with policies.
• Assist customers and handle cash transactions accurately.

Skills

Customer Service

Cash Handling

Team Leadership

Training

Education

High School Diploma

Job description

This position works closely with the Store Manager to coordinate the work activities of team members including training on company, client and store operating policies and programs as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in absence of store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
State of Colorado Applicants: $15.87-$19.75/hr
Key Areas of Responsibility:
* Leads the work activities of department team members, PT and Temporary including:
* Ensures shelves and other displays are stocked, restocked and maintained according to company standards.
* Ensures markups or markdowns are taken according to company directives.
* Greets and assists customers with inquiries and purchases utilizing cash register to process payments and refunds and resolves escalated customer issues.
* Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
* Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed including cash, checks, and credit/debit cards.
* Coordinates the work activities of team members including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.
* Receives and verifies orders and complete store reports
* May be a key holder and responsible for opening and/or closing the store.
* Understands and processes website orders including picking merchandise and shipping orders.
* Maintains neat and clean store and work areas.
* May assist other team members with completing the work of the department.
* Performs other duties as assigned.
To learn more about Follett's benefits click here