Team Lead Customer Service (Part-Time)

Follett; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Team Lead for Customer Service to enhance the shopping experience in their store. This role involves coordinating team activities, training new employees, and ensuring exceptional customer service. You will manage cash handling operations and resolve customer inquiries, all while maintaining a safe and organized store environment. If you are passionate about leading a team and creating a hassle-free customer experience, this opportunity is perfect for you. Join a dynamic workplace where your contributions will make a difference in the lives of customers and team members alike.

Qualifications

• 1-3 years of relevant experience in customer service roles.
• Ability to lift 25-50 pounds and move merchandise safely.

Responsibilities

• Lead team members in daily operations and customer service.
• Ensure compliance with company policies and maintain store standards.

Skills

Customer Service

Cash Handling

Team Coordination

Problem Solving

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Description

Position Overview

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including:
• Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
• Ensures markups or markdowns are taken according to company directives.
• Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.
• Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
• Receives and verifies orders and completes store reports.
• May be a key holder responsible for opening and/or closing the store.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing the work of the department.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Pay Range: $12.00-$24.33/hour

Qualifications

• 1-3 years of relevant experience
• Associate's Degree or equivalent preferred.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills