Team Lead, Commercial Servicing
cmls
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Benefits offered by this job
Job summary
CMLS Commercial, part of Nesto Group, seeks a Team Lead for Commercial Servicing to manage day-to-day post-funding activities and lead a high-performing team across Canada. You will oversee training, performance reviews, and workload allocation for servicing staff.
Join a collaborative, growth-focused environment with strong data integrity practices and cross-functional collaboration with Origination, Credit, Servicing, and Finance teams.
Qualifications
- University degree in Business/Finance/Real Estate/Accounting/Insurance.
- Professional designation such as CFA is considered an asset.
- Experience in mortgage or lending industries preferred.
Responsibilities
- Lead training, performance management, and development of the servicing team.
- Oversee day-to-day servicing operations and workloads.
- Coordinate with Origination, Credit, Servicing, and Finance teams on loan transactions.
- Escalate issues and manage stakeholder relationships.
Skills
Education
Tools
Job description
Founded in 1974, CMLS Commercial is one of Canada's largest independently owned commercial mortgage services companies, providing financing solutions to real estate owners, developers, institutional investors, and many of the country's leading financial institutions.
Our expertise spans the full commercial mortgage lifecycle-from origination and underwriting to servicing, securitization, mortgage analytics, and market intelligence. Backed by decades of experience and a reputation for innovation, we help clients navigate complex financing opportunities with confidence.
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.
Operating through our family of brands— CMLS, nesto, and Nesto Cloud—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at: https://nestogroup.ca/
At CMLS Commercial, you'll work alongside industry experts on transactions that help shape communities across Canada. Whether you're supporting institutional clients, delivering market insights, or financing landmark developments, you'll be part of a collaborative team where expertise is valued and professional growth is continuous.
The Team Lead, Commercial Servicing will be accountable for the day-to-day management and development of a team responsible for a variety of post-funding servicing functions. Core responsibilities include, but are not limited to, the following:
- Lead the training, performance management, and professional development of direct reports, including the successful onboarding of new team members.
- Provide consistent and constructive feedback, coaching, and mentorship to support technical knowledge transfer and personal growth.
Conduct quarterly performance check-ins and participate in the annual performance review process, addressing performance concerns in a timely and effective manner.
Foster a high-performing and collaborative team environment by promoting open communication, accountability, and cross-functional learning opportunities.
- Collaborate with Servicing Management to monitor servicing queues and workloads, ensuring effective work allocation, task distribution, and resource coverage.
- Manage day-to-day operations of the team’s servicing functions and ensure delivery meets established quality and efficiency standards.
- Make recommendations on task rotation and workload rebalancing to optimize productivity and minimize risk.
- Process Improvement & Quality Assurance
- Conduct process verifications and quality reviews, including peer or spot checks, to maintain consistency and accuracy across servicing functions.
- Analyze servicing errors or trends, identify root causes, and implement process improvements to mitigate recurring issues.
- Proactively gather feedback from team members and relay suggestions to other teams to support broader procedural enhancements.
- Contribute to policy and procedure updates, project initiatives, and internal action plans by offering insights and ensuring deliverables are completed within defined timelines.
- Assist the Servicing Management team in planning and coordinating departmental responsibilities and corporate projects.
- Oversee the allocation of project-related tasks across the team, ensuring interdependencies, milestones, and deliverables are met; elevate risks or issues as necessary.
- Stakeholder Relationship Management
- Serve as a key escalation point for external clients, including borrowers, lenders, investors, brokers, insurers, and vendors, by managing complex inquiries with professionalism and urgency.
- Collaborate cross-functionally with internal partners in Origination, Credit, Servicing, and Finance to resolve issues and confirm data for high-complexity loan transactions.
- Assign and oversee routine data collection and reporting responsibilities to team members, ensuring accuracy and consistency across internal platforms.
- Maintain data integrity in spreadsheets, standard reports, and internal databases through regular oversight and validation.
- Oversee document management practices, including the creation, review, organization, and maintenance of electronic and physical records.
- Collaborate with Servicing Management to standardize and enhance templates, reports, statements, and communications to align with service standards.
- Have a university degree in Business/Finance/ Real Estate/ Accounting/ Insurance, with a professional designation (such as CFA considered an asset).
- Have a minimum of 3 years of experience as a Mortgage/Lending Specialist. Experience within the financial or lending services industry/ institution and real estate knowledge are considered assets.
- Have experience managing a team of direct reports providing, teaching, coaching, and mentoring.
- Are an advanced user of MS Office and Excel.
- Have proficient communication, interpersonal and organizational skills.
- Demonstrate interpersonal skills that promote mutually beneficial, respectful, and professional relationships.
- Have excellent communication, presentation, problem solving, and organizational skills.
- Have a high level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
- Are able to work well under pressure and meet set deadlines.
- Have strong attention to detail in all areas of work.
We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.
- Competitive Rewards - Competitive compensation, performance incentives (where applicable), and recognition for your contributions.
- Health & Wellness - Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
- Time to Recharge - Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
- Planning for the Future - RRSP matching to support your long-term financial wellbeing.
- Family Support - Enhanced maternity and parental leave top-up programs.
- Learning & Growth - Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
- Tools for Success - Modern technology, collaborative teams, and the resources you need to do your best work.
At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.
We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.
If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.
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