Business Analyst

Nesto Cloud; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness coverage

4 weeks vacation

RRSP matching

Parental leave top-up

Job summary

Nesto Cloud, Canada's cloud-native mortgage technology platform, is seeking a Business Analyst to translate stakeholder needs into actionable user stories, interfaces, and requirements. You’ll partner with product, engineering, and operations to refine features and ensure successful delivery.

Join a collaborative team leveraging AI and cloud tech to modernize lending processes, with opportunities to shape the product and influence business outcomes.

Qualifications

• Two years of experience as a business analyst, product analyst, or in project management.
• Post-secondary education in computer science, business, information technology, commercial real estate, or a related field.
• Certification such as PMP or BA is a plus.

Responsibilities

• Transform stakeholder ideas into user stories, feature scopes, and technical requirements.
• Create customer journey maps, wireframes, and prototypes to define the user experience before development.
• Investigate system behaviour, navigate databases, and resolve issues at the source.
• Collaborate with front-end and back-end developers to ensure feasibility and delivery of new features.
• Gather requirements, analyze user behaviour, and champion product improvements.
• Implement system changes and configurations tailored to business needs.
• Serve as a key support contact, triaging inquiries and driving timely resolutions.
• Learn nuances of commercial mortgage lending and evolving platform to deliver impactful solutions.

Skills

Business analysis

Owner mindset

Independent worker

Education

Post-secondary education in CS/Business/IT/CRE

PMP or BA certification (nice to have)

Tools

JIRA

Microsoft DevOps

Microsoft Office

SQL

Figma

Job description

Leading end-to-end lending solution
Canada’s most advanced cloud and AI platform, delivering end-to-end financing technology solutions for lenders in the digital age.

About Us

Nesto Cloud is Canada's cloud-native and AI driven, end-to-end mortgage technology platform, helping financial institutions modernize lending through AI intelligent automation, AI & Cloud proprietary technology, and business process outsourcing (BPO) solutions.

Powered by the Nesto Group ecosystem, we transform decades of mortgage expertise into cutting-edge technology that reduces mortgage operation costs, accelerates lending, strengthens compliance, and delivers exceptional experiences for lenders and borrowers alike.

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.

Operating through our family of brands— CMLS, nesto, and Nesto Cloud —our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at: https://nestogroup.ca/

Life at Nesto Cloud

At Nesto Cloud, you'll build the future of lending alongside some of the country's top developers, AI engineers, and mortgage experts. You'll work with a modern tech stack and AI-driven development frameworks designed to help you innovate, grow your skills, and accelerate your career.

Help us build the future of commercial mortgage technology and bridge the gap between business intent and technical reality. As a Business Analyst, you will look beyond configuration to focus on the 'how' of our product - writing the user stories, designing the interfaces, and defining the requirements that drive our platform forward.

What you’ll be doing

• Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
• Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience before it reaches the development phase.
• Investigate system behaviour, navigate databases, and resolve reported issues at the source.
• Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
• Build close relationships with stakeholders to gather requirements, analyze user behaviour, and champion product improvements that solve real-world pain points.
• Implement system changes and configurations to tailor our lending solutions to the specific business needs of our operations and our partners.
• Serve as a key support contact by receiving and triaging stakeholder inquiries and bug reports, working closely with both stakeholders and developers to diagnose issues, communicate transparently on status, and drive timely resolutions.
• Bring genuine curiosity to every interaction and proactively learn the nuances of commercial mortgage lending, the legacy systems being maintained, and the evolving platform being built, so you can operate with greater effectiveness and consistently deliver impactful solutions.

Who we are looking for

• Two (2) years of experience as a business analyst, product analyst, or project management.
• Post-secondary education in computer science, business, information technology, commercial real estate, or a related field. Having a PMP or BA certification is a great plus!
• You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
• You possess a natural "owner" mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
• You leverage tools such as JIRA, Microsoft DevOps, the Microsoft Office Suite, SQL and Figma to investigate system behaviour and navigate databases independently, allowing you to anticipate edge cases and document the "if/then" logic required for a bulletproof feature.
• You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
• You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.
• You communicate with clarity and confidence across all levels, translating complex technical concepts for business stakeholders and grounding business context for engineering teams so that nothing gets lost in translation.
• You set and manage stakeholder expectations with honesty and professionalism, keeping the right people informed at the right time.
• You are comfortable and enthusiastic about learning new tools and technologies, including AI, and actively seek out ways to incorporate them into how you work and solve problems.
• You know how to work independently and take ownership of your workload, with the self-awareness to distinguish between problems worth solving on your own and situations that warrant escalation.

Why You'll Love Working Here

We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.

• Competitive Rewards — Competitive compensation, performance incentives (where applicable), and recognition for your contributions.
• Health & Wellness — Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
• Time to Recharge — Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
• Planning for the Future — RRSP matching to support your long-term financial wellbeing.
• Family Support — Enhanced maternity and parental leave top-up programs.
• Learning & Growth — Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
• Tools for Success — Modern technology, collaborative teams, and the resources you need to do your best work.

Diversity, Equity & Inclusion

At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.

We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.

If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.

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The pay range for this role is: