Team Lead, Collections - Bilingual (French / English)

Miller Thomson LLP; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

Miller Thomson LLP is hiring a Team Lead for its Collections team in Toronto. This pivotal role involves overseeing client accounts, managing collections, and ensuring exceptional customer service while leading the team to meet targets. Join a firm that supports your career in a collaborative environment, offering competitive compensation and benefits.

Benefits

Comprehensive Benefits package

Flexible working options

Maternity Leave Top-up

Professional Development opportunities

Employee appreciation events

Qualifications

• 7-10 years of related account receivable, collections experience.
• Bilingual in French and English.
• Experience in a professional services environment.

Responsibilities

• Oversee collections team to recover outstanding accounts.
• Communicate professionally with clients and lawyers.
• Lead, coach, and develop employees.

Skills

Problem Solving

Communication

Negotiation

Collaboration

Education

Post-secondary degree or diploma in Accounting or Business Management

Certified Credit Professional designation

Tools

MS Office (Excel)

Aderant

Job description

Team Lead, Collections - Bilingual (French / English)

Team Lead, Collections - Bilingual (French / English)

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As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.

We are seeking a Team Lead, Collections to work with our Collections team.

Reporting to the Collections Manager, The Collections Team Lead will oversee a designated group of clients and lawyers to recover outstanding Accounts Receivables, manage aged Work-In-Progress, and supervise a team of Collection Supervisors. This role details identifying issues and formulating solutions for delinquent accounts, as well as implementing and overseeing the firm's billing and collection policies. Exceptional customer service is crucial for this position. The individual will collaborate closely with the Collection Manager to assess the performance and operational effectiveness of the collections team.

Key Responsibilities :

Collections

• Contact clients and lawyers in an assigned group ("Portfolio") to collect outstanding Accounts Receivables and monitor aged Work-In-Progress.
• Perform daily AR operations, supporting internal and external clients, and ensuring timely issue resolution.
• Be a referral point for the Collection Supervisors Team and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner.
• Meet or exceed monthly individual and department targets.

Communication

• Communicate professionally and confidentially, using sound judgment and diplomacy to maintain strong client relationships while ensuring timely resolution of outstanding accounts.
• Manage strong working relationships and MT management committees, lawyers and external parties.

Problem Solving

• Collaborate with external parties and internal teams (eg, Lawyers, Legal Assistants, and Finance) to investigate and resolve client queries efficiently.

Reporting

• Responsible for monthly and quarterly reporting obligations as defined by the Collection Manager.

Team Management

• Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines to ensure targets are met.
• Complete Performance Management Reviews in collaboration with the Collection Manager.
• Oversee onboarding / training of Collections Supervisors.

Projects

• Ad hoc projects and other duties as assigned.

What you'll bring :

• Post-secondary degree or diploma in Accounting or Business Management;
• Minimum 7-10 years of related account receivable, collections and credit experience, ideally within a professional services firm;
• A certified Credit Professional designation from the Credit Institute of Canada is an asset;
• Bilingualism in French and English;
• Proficient in MS Office product suite with a strong working knowledge of Excel;
• Experience with Aderant and / or related accounting systems would be an asset;
• Experience in a professional services environment, with an understanding of client expectations and firm culture;
• Exceptional problem-solving skills with good organizational, time management and prioritizing skills in a deadline-driven environment;
• Strong collaboration and negotiation skills; able to work with diplomacy, discretion, and professionalism;
• Demonstrated ability to perform duties with diplomacy and confidentiality while maintaining superior client service;
• Effective communication skills (verbal and written), with a strong attention to detail and accuracy;
• Ability to interact with senior members of the firm, including Partners and Senior Management.

What we offer :

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer :

• A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks' Vacation and 10 Personal Days;
• A Diverse and Inclusive Workplace;
• Flexible working options;
• Maternity Leave Top-up;
• A Firm matching Group Retirement Savings plan;
• An individual TFSA with low fund management fees and competitive investment options;
• Employee Assistance Program to support you and your family;
• A wellness spending account to foster employee well-being;
• Professional Development opportunities;
• Employee appreciation events;
• Charitable giving programs.

Who we are :

Miller Thomson LLP is one of Canada's fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Finance

Legal Services and Professional Services

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