Team Lead, Collections

Miller Thomson; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A recognized national business law firm is seeking a Team Lead, Collections to lead their collections team. This role involves managing client accounts, recovering outstanding receivables, and implementing billing policies. Exceptional customer service skills are essential for success in this position. Join a supportive and collaborative environment with opportunities for professional growth.

Qualifications

• Experience in collections or accounts receivable management.
• Strong communication skills.
• Ability to analyze and solve issues.

Responsibilities

• Oversee a designated group of clients and lawyers.
• Recover outstanding Accounts Receivables.
• Implement and oversee billing and collection policies.

Skills

Exceptional customer service

Team management

Problem-solving

Job description

Please note, the French version below.

As a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.

When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career, community, and workplace with the support and backing of a national organization. While teamwork and collaboration are hallmarks of our culture, we accept and encourage individuality. You can expect a friendly, safe, and supportive environment where your colleagues will rally around to help you succeed.

Find the spark that will propel your career to new heights. Apply today to join a firm that is dedicated to you.

We are seeking a Team Lead, Collections to work with our Collections team.

Reporting to the Collections Manager, The Collections Team Lead will oversee a designated group of clients and lawyers to recover outstanding Accounts Receivables, manage aged Work-In-Progress, and supervise a team of Collection Supervisors. This role involves identifying issues and formulating solutions for delinquent accounts, as well as implementing and overseeing the firm's billing and collection policies. Exceptional customer service is crucial for this position. The individual will collaborate closely with the Collection Manager to assess the performance and operational effectiveness of the collections team.

Key Responsibilities :

Collections

• Contact clients and lawyers in an assigned group (