Team Lead, Client Service Centre, Personal Insurance

HUB International; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading insurance broker as a Team Lead in the Client Service Centre. You will foster a strong sales culture, develop client relationships, and train team members. The role offers competitive pay, benefits, and opportunities for growth in a supportive environment.

Benefits

Competitive salary and benefits

RRSP matching

Training and development

Wellness initiatives

Qualifications

• At least 2 years of experience in personal lines insurance.
• Exceptional client service skills.
• Self-motivated with good judgment.

Responsibilities

• Support team with client calls and inquiries.
• Conduct quality reviews and provide performance feedback.
• Train and support team members daily.

Skills

Client Service

Leadership

Organizational Skills

Insurance Product Knowledge

Education

Level 2 General Insurance License

Tools

Microsoft Office

EPIC

Applied Rating

Job description

Team Lead, Client Service Centre, Personal Insurance

Join us at HUB International as a Team Lead, Client Service Centre, Personal Insurance .

About Us

We are BC’s largest Insurance Broker and are looking for dedicated individuals to grow with us. Our diverse roles include auto, personal, commercial lines, claims, employee benefits, and more. We pride ourselves on our industry-renowned culture and our commitment to helping clients protect what matters most.

What We’re Looking For

Reporting to the Manager of Personal Lines, the Team Lead will foster a strong sales and service culture, develop client relationships, understand their needs, and identify cross-selling opportunities. You will also be involved in training and developing team members to ensure high standards of product, process, and customer service.

Location & Hours

Our Burnaby Still Creek office is centrally located near Brentwood Town Centre, accessible via Gilmore skytrain station. The role requires availability Monday to Saturday, with hours from 8 : 00 AM to 6 : 00 PM (Monday-Thursday), 8 : 00 AM to 5 : 00 PM (Friday), and 9 : 00 AM to 5 : 00 PM (Saturday).

• Level 2 General Insurance License
• At least 2 years of experience in personal lines insurance
• Exceptional client service skills
• Leadership and teamwork abilities
• Strong insurance product knowledge
• Self-motivated with good judgment
• Proficiency in Microsoft Office
• Strong organizational skills with attention to detail

Preferred Assets

• Industry designations (CAIB, CIP, CRM)
• Experience with EPIC, Applied Rating, and carrier portals
• Auto insurance knowledge

Typical Day

• Support team with client calls and inquiries
• Conduct quality reviews and provide performance feedback
• Train and support team members daily
• Identify process improvements
• Assist with scheduling and workload monitoring
• Support team performance to meet KPIs

We invest in our employees through coaching, mentorship, and training. Your career path can lead to diverse opportunities within the insurance industry and beyond.

What We Offer

• Competitive salary and benefits
• RRSP matching
• Training and development
• Wellness initiatives

If you’re interested, contact us or apply now. The salary range for this role is $50,000 - $70,000, depending on skills and experience. We offer comprehensive benefits, bonuses, and commissions where applicable.

Our Culture

• Self-starters with an entrepreneurial mindset
• Innovative and idea-sharing
• Customer-focused with urgency
• Team players who motivate each other
• High integrity and accountability

Explore more roles by searching myHUBbc on our careers page.

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