Team Lead Canada (Part-TIme)

Follett; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Team Lead to oversee store operations and enhance customer satisfaction. This role involves collaborating with management to ensure merchandise is well-stocked and priced, while also leading team members in their daily tasks. You'll be the point of contact for customer inquiries in the absence of the Store Manager, ensuring a safe and secure environment. If you thrive in a dynamic retail setting and enjoy leading a team, this position offers an exciting opportunity to make a significant impact on store performance.

Qualifications

• 1-3 years of relevant experience in retail or customer service.
• Ability to lift 25-50 pounds and move merchandise safely.

Responsibilities

• Assist in receiving, pricing, and stocking merchandise.
• Act as leader on duty and respond to customer concerns.

Skills

Customer Service

Team Leadership

Basic Computer Skills

Education

Associates Degree or equivalent

Job description

Position Overview
The Team Lead Canada works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers, and drive sales and profits. Assist Team Members with completing the work within the store. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Qualifications

• 1-3 years of relevant experience
• Associates Degree or equivalent preferred
• Able to consistently walk and stand, lift 25-50 pounds, and move merchandise using proper equipment.
• Basic computer skills which include the ability to create and save text documents and to create and send emails
• Willingness to work a flexible schedule including evening and weekend hours.