Team Lead Canada (Full-Time)

Follett; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead to oversee store operations and enhance customer satisfaction. In this role, you will collaborate closely with management to ensure merchandise is effectively priced and stocked, while also leading your team to achieve sales goals. Your ability to handle customer inquiries and support your team in a fast-paced environment will be crucial. This is a fantastic opportunity for individuals who thrive in a leadership role and are eager to make a positive impact in a retail setting. Join a team that values dedication and teamwork, and help create a welcoming atmosphere for customers.

Qualifications

• 1-3 years of relevant experience required.
• Associates Degree or equivalent preferred.

Responsibilities

• Lead team members and assist with store operations.
• Respond to customer and team member concerns as needed.

Skills

Customer Service

Team Leadership

Basic Computer Skills

Physical Stamina

Education

Associates Degree

Job description

Position Overview

The Team Lead Canada works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers, and drive sales and profits. Assist Team Members with completing the work within the store. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.

Qualifications

• 1-3 years of relevant experience
• Associates Degree or equivalent preferred
• Able to consistently walk and stand, lift 25-50 pounds, and move merchandise using proper equipment.
• Basic computer skills which include the ability to create and save text documents and to create and send emails
• Willingness to work a flexible schedule including evening and weekend hours.