Team Lead Banquet & breakfast

Germain Hôtels; Toronto; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Special travel rates

Autonomy & growth

On-site gym

Job summary

Germain Hotels in Toronto seeks a Team Lead Banquet & Breakfast to guide the events and breakfast service, ensuring moments that feel smooth, welcoming, and well orchestrated. You will support your team from early coffee to final event details, upholding the quality and care that define our hotels.

You will coordinate events, deliver warm service, resolve issues professionally, and ensure health and safety standards while executing BEOs and daily operations to maintain a consistent guest

Qualifications

• Leadership experience in banquets, events, conference services, or F&B operations.
• 1–2 years in a leadership role.
• Strong planning, coordination, and problem-solving skills.
• Hands-on leadership style with ability to adapt in a fast-paced environment.
• Knowledge of Symphony software is a plus.

Responsibilities

• Coordinate events from setup to teardown per standards.
• Provide warm, attentive service and resolve issues professionally.
• Communicate with guests, vendors, and internal teams to ensure smooth operations.
• Contribute to a high-quality guest experience across service points.
• Uphold health, safety, hygiene, and service standards.
• Understand and execute BEOs, room setups, service timelines, and daily operations.

Skills

Leadership

Planning

Coordination

Problem-solving

Interpersonal skills

Adaptability

Education

Hospitality or Tourism Training (asset)

Tools

Symphony software

Job description

You set the tone for the moments that bring people together, from breakfast to special events.

As Team Lead Banquet & Breakfast, you will play a key role in creating moments that feel smooth, welcoming, and well-orchestrated. From the first coffee of the morning to the final details of an event setup, you will support your team, and ensure each guest interaction reflects the quality and care that define our hotels.

WHAT YOU'LL DO

• Coordinate events from setup to teardown, making sure every detail is delivered according to standards;
• Create a warm and attentive service experience for guests, while resolving issues with professionalism and care;
• Communicate clearly with guests, vendors, and internal teams to ensure operations flow smoothly;
• Contribute to a consistent and high-quality guest experience across all service points;
• Uphold health, safety, hygiene, and service standards;
• Ensure strong understanding and execution of BEOs, room setups, service timelines, and daily operations.

WHAT YOU'LL BRING

• Training in hospitality or tourism, an asset;
• 1 to 2 years of experience in a leadership role in banquets, events, conference services, or food and beverage operations;
• Strong planning, coordination, and problem-solving skills;
• A caring leadership style, strong interpersonal skills, and the ability to bring people together;
• A hands-on approach and the ability to adapt in a fast-paced environment;
• Good knowledge of Symphony software, an asset.

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy, where you can contribute to the growth of a company that strives to move you forward and recognizes you for who you really are;
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

The hourly rate for this role is 20,00$, in alignment with internal equity.

Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.