Bilingual Team Lead, Administration

YAMAHA MOTOR CANADA LTD.; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

100% employer‑paid health and dental benefits

Employee assistance program

Corporate bonus incentive

RRSP with employer DPSP match

Parental/maternal leave top‑up programs

Employee recognition program

Educational assistance

Employee product purchase and rental program perks

Job summary

YAMAHA MOTOR CANADA LTD. is looking for a Team Lead – Administration in Toronto. This role focuses on managing administration tasks efficiently within the YFS Canada operation, ensuring a high level of service to customers and mentoring one direct report.

The ideal candidate will have 3-5 years of supervisory experience in a call center environment, along with exceptional organizational, coaching, and communication skills. The position offers a hybrid work model and a competitive salary.

Qualifications

• 3-5 years of supervisory experience in a call center environment.
• Proven ability to handle various administrative tasks efficiently.

Responsibilities

• Ensure timely administration tasks within YFS Canada operation.
• Mentor a direct report while achieving department service level agreements.
• Communicate with accounting for accurate processing of transactions.
• Maintain documentation and records for customer service and collections.
• Conduct team meetings and participate in special projects.

Skills

Superior organizational skills

Effective coaching/mentoring skills

Team player

High attention to detail

Strong written and verbal communication skills

Ability to handle multiple responsibilities

Fully bilingual (French and English)

Education

Diploma in General

Job description

Position Information

• Department: YMFC-CA
• Location: 480 Gordon Baker Road (Hybrid)
• Status: Full Time
• Reports to: Manager, Asset Performance

Summary of Responsibilities

The Primary focus for the Team Lead – Administration role is to ensure all of the administration tasks within the YFS Canada operation are handled in a timely and accurate manner. This player / coach role will have one direct report and will be key in supporting the Customer Service & Collections teams with execution of the following tasks: payment processing (cheques, online banking, credit card payments, refunds), payout letters, lien discharges & renewals, collections letters (all stages), loan renewals (restructuring / activation), remarketing / recovery (title documentation, post auction LMS updates, court documentation); processing insolvency documents.

Other duties will be assigned on an as needed basis.

Key Duties & Responsibilities

• Provide a high level of service to Collections & Customer Service teams to ensure our end customers & dealers receive the best-in-class experience on their transactions with YFS
• Act as a player / coach – achieve department SLA’s on all key responsibilities while mentoring 1 direct report (30%)
• Maintain regular communication with YMCA shared services (accounting) certifying accurate & efficient processing / reconciliation of transactions relating to customer accounts
• Prepare administration reports, presentations, and summaries; maintain accurate & up-to-date records databases; ensure proper filing and documentation of critical organizational information for both customer service and collections.
• Participate in special projects as required.
• Conduct team meetings as required.

Experience Requirements

• Degree/Diploma: Diploma
• Program of Study: General
• Years of Experience: 3-5 years
• Type of Experience: Supervisory role within a call center environment

Skills and Abilities

• Superior organizational skills
• Effective coaching/mentoring skills
• Team player
• High attention to detail
• Strong written and verbal communication skills
• Ability to handle multiple responsibilities in a fast-paced environment
• Fully bilingual (French and English) is mandatory

Expected Salary Range

$60,000 - $75,000 per annum (base salary). Final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity.

Benefits

• 100% employer‑paid health and dental benefits
• Employee assistance program
• Corporate bonus incentive + sales bonus (for applicable roles)
• RRSP with employer DPSP match (up to 5% of base salary)
• Employee‑paid STD, LTD, and life/dependent insurance
• Parental/maternal leave top‑up programs
• Product experience/engagement events
• Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando‑driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.