Case Manager Job Developer

United States Digital Space LLC; Whitby; On-site; CAD 51,552 - 63,008; Full time

Job summary

YMCA of Greater Toronto is hiring for an Employment & Community Services role in Whitby. The position is a full-time salaried contract for 8 months, starting Sept 1, 2026, with a deadline to apply by Aug 10, 2026. Travel within the region is required and the role supports clients with sustainable employment goals.

The incumbent will develop employment strategies, engage employers, manage client files and outcomes, and support job fairs and training plans to ensure successful placements.

Qualifications

• Post-secondary education in Business, Marketing, or related field or equivalent experience.
• Minimum two years of counselling, file management, group facilitation, or job coaching is preferred.
• Access to a motor vehicle is required for travel within the region.

Responsibilities

• Develop strategies and timelines for clients to achieve employment goals.
• Manage program targets and funder expectations; maintain client files.
• Engage employers via emails, cold calls, and site visits to create job placements.
• Record services in an electronic tracking system and maintain client data.

Skills

Counselling

Interpersonal skills

Written communication

Client service

Education

Post-secondary education in Business/Marketing or related field

Job description

Salary Rate: $57,280 – Check out the YMCA’s total compensation package (https://ymcagta.org/join-our-team/why-Work-at-the-y#benefits)!

Location: Whitby YMCA Employment & Community Services

Work Hours: Must be available to work 37.5 hours per week

Employment Type: Full Time Salaried Contract for 8 months- Up to March 31, 2027 (Existing Vacancy)

Number of Vacancies: 1

Anticipated Start Date: September 1, 2026

Deadline to Apply: August 10, 2026 at 5:00pm

Be the Spark!

Join our passionate Employment & Community team and help us to achieve great things in our community!

In this role, you will:

• Develop strategies and timelines for individual clients to achieve goals and solve obstacles or challenges with respect to sustainable employment.
• Ensure self-management of program targets related to employment program delivery and funder expectations. Complete and maintain client files as per funder and YMCA quality standards.
• Engage employers through targeted emails, proactive cold calling, and in-person site visits. Identify job placement opportunities and build relationships with prospective employers in industries and labor markets aligned with clients' interests. Maintain consistent outreach to expand employer partnerships.
• Record and report services using an electronic tracking system. Maintain and update client information and outcomes in the database.
• Host virtual or in-person job fairs to connect clients with employment opportunities.
• Understand clients' skills, abilities, and areas of interest to facilitate job placements.
• Negotiate with employers’ incentives and direct job matches.
• Follow up with individual clients to track 1, 3, 6, and 12-month outcomes, ensuring proper documentation of employment success.
• Develop and monitor training plans and agreements with clients and employers. Offer career development and support to ensure clients and employers receive assistance for success.
• Act as a liaison between clients and employers. Ensure placements go smoothly and provide immediate support for clients at risk of losing their job.
• Spend time on the job with clients, provide on-site training, and support job performance requirements, including helping clients develop appropriate workplace behaviors and attitudes.
• Facilitate employer-related workshops for clients, promoting job readiness and employer engagement.
• Use a consistent intake tool and approach to assess individuals' Employment Service and Life Stabilization service needs.
• Contribute to monthly individual and team Key Performance Indicators (KPIs) by prioritizing and managing tasks effectively.
• Prepare case management documentation and case notes. Handle confidential data and ensure quality assurance in accordance with YMCA and funder standards.
• Perform other duties as assigned.

You bring:

• Post‑secondary education in Business, Marketing, or a related field or equivalent experience.
• Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred.
• Access to a motor vehicle is required for this position, as extensive travel within the region is required.
• Ability to provide excellent service delivery.
• Demonstrated ability to thrive in a results-oriented role and the ability to motivate and inspire self and others.
• Well‑developed interpersonal and relationship‑building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.
• Excellent written communication skills.
• Ability to work flexible hours, including days, evenings, and weekends.
• Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers to employment, work effectively with diverse stakeholders, and integrate equity into program design.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values (https://www.ymcagta.org/strategic-plan/greater-together-strategic-plan)
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The the company is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here (https://ymcagta.org/join-our-team/why-Work-at-the-y).

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, *Greater Together (https://www.ymcagta.org/strategic-plan)**,* which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The the company is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here (https://ymcagta.org/Join-Our-Team/police-records-check).

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process (https://ymcagta.org/join-our-team/why-Work-at-the-y#interview) and see what others are saying (https://ymcagta.org/join-our-team/work-at-the-y#diversity) about working at the YMCA.