Team Lead, Administration

BDO Canada; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits from day one

Flexible personal time off

Hybrid work model

Job summary

BDO Canada in Calgary is seeking a Team Lead, Administration to mentor and guide Administrative Professionals, ensuring efficient office operations and client service. You will own scheduling, onboarding, and performance coaching while driving continuous improvement in processes.

This blended role requires strong leadership, communication, and adaptability, with a focus on delivering high‑quality work and excellent client service in a dynamic environment.

Qualifications

• Strong leadership and people management skills.
• Experience coordinating administrative operations and staff.
• Excellent written and verbal communication.
• Ability to coach and develop team members.
• Proven ability to manage workflow and priorities in a changing environment.

Responsibilities

• Lead Administrative Professionals and bi‑weekly check ins.
• Resolve process issues and manage workload for the team.
• Be SME for the service line and drive process improvements.
• Coach, mentor, and assess performance of team members.
• Coordinate staff schedules and time off for proper coverage.
• Onboard new Administrative Professionals and train staff.
• Conduct interviews for Administrative roles in collaboration with the Local Office Manager.
• Leverage tools and technology to support office operations.
• Support accounts payable/receivable, facilities requests, vendor relations.

Skills

Leadership

Team coordination

Administrative support

Communication

Problem solving

Attention to detail

Agile environment

Tools

Digital tools

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

Your Opportunity

Our Calgary office is looking for a Team Lead, Administration to report directly into the Local Office Manager (LOM). This position will own the following responsibilities:

• Leadership of Administrative Professionals, to include bi‑weekly check ins
• Oversee team by being the contact person to resolve process issues, address concerns and manage workload overflow for all Administrative Professionals on your team
• Be the subject matter expert for your service line and work with the team to continuously improve processes
• Coach, mentor and manage performance of team members for continuous development
• Coordinate staff schedules and personal time off to ensure proper coverage
• Onboard new Administrative Professional team members or assignment of trainer
• Interview potential new Administrative Professionals with LOM but on occasion on their own if within Administrative Professional level
• Leverage tools and technology
• Support office operations, including coordination of accounts payable, accounts receivable, facilities requests, vendor relationships, and day‑to‑day office processes
• Lead or contribute to special projects
• Communicate and collaborate with Local Office Manager on a regular basis

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high‑quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your Experience And Skills

• Strong leadership skills
• 1‑2 years experience in a similar role
• Experience supporting office operations, including accounts payable, accounts receivable, facilities coordination, and related administrative processes
• Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels.
• Strong problem‑solving, analytical, and communication skills, both written and oral.
• Dedicated to providing exceptional client service, providing high quality work with high attention to detail.
• Proven ability to adapt and lead in a constantly changing business environment
• Process improvement mindset that is continuously striving to innovate our ways of working and improve the end‑user experience
• Ability to work in an agile environment

Why BDO?

Our people‑first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
• We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community.

BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Privacy Policy | BDO Canada