Team Lead

Roots Corp.; London; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Roots Corporation is seeking a Team Lead to connect the leadership team with the sales floor, driving an outstanding in-store experience. You will supervise the sales team, support daily operations, and model strong customer service to exceed goals.

Reporting to the Store Manager, you will cover shifts, mentor staff, and help with onboarding, training, and operational tasks to keep the store running smoothly and guests satisfied.

Qualifications

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Lead and motivate sales associates; support Store Manager in daily operations.
• Provide coverage to Store and Assistant Managers in their absence.
• Model selling and customer service behaviours to deliver exceptional in-store experiences.
• Assist in onboarding and training new associates; share feedback with leadership.
• Oversee tasks to maximize store efficiency and ensure policy adherence.
• Communicate performance feedback to store management.

Skills

Retail leadership

Customer service

Organizational skills

Problem solving

Team collaboration

Flexible scheduling

POS systems

Tools

POS systems

Job description

Job Description

Posted Thursday, July 9, 2026 at 4:00 AM

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1 + years related experience in a retail apparel environment, luxury retail experience is a plus;

Proven ability to successfully lead a sales team; viewed as a leader among peers;

Proven experience with POS management, daily banking procedures, and submitting timely reports;

Strong organization, and problem solving skills;

Passion for upholding an exceptional customer experience;

Collaborate with others, yet be self-motivated;

Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.