Team Lead

Roots; Kingston; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead to bridge the leadership team and sales associates. This exciting role involves motivating the team to exceed sales goals and ensuring an exceptional customer experience. You will play a crucial part in shaping the store's future by fostering a customer-obsessed culture, training new associates, and collaborating with management on operational strategies. If you are passionate about retail and enjoy leading a team, this opportunity offers a chance to grow within a brand that values culture and sustainability.

Qualifications

• 1+ years of retail experience, preferably in luxury retail.
• Strong leadership skills and ability to motivate a team.
• Experience with POS management and daily banking.

Responsibilities

• Lead and motivate the sales team to exceed goals.
• Assist in training new associates and coaching on service.
• Oversee store operations and ensure adherence to policies.

Skills

Leadership

Customer Service

Problem-Solving

Organization

Sales Management

Education

High School Diploma

Tools

POS Systems

Job description

Kings Crossing - Store 273, 101 Dalton Avenue, Kingston, Ontario, Canada Req #194

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1. 1 + years related experience in a retail apparel environment; luxury retail experience is a plus.
2. Proven ability to successfully lead a sales team; viewed as a leader among peers.
3. Proven experience with POS management, daily banking procedures, and submitting timely reports.
4. Strong organization and problem-solving skills.
5. Passion for upholding an exceptional customer experience.
6. Ability to collaborate with others, yet be self-motivated.
7. Availability for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributing ideas and solutions to the leadership team that results in increased productivity and improved operations of the store.
• Assisting store management in conducting new associate onboarding and training.
• Coaching associates on customer service fundamentals and providing positive feedback.
• Assisting in resolving customer service matters.
• Overseeing and delegating tasks to the team to best maximize efficiency of store operations.
• Communicating individual and/or team performance feedback to store management.
• Ensuring the team receives scheduled breaks and/or meal periods.
• Creating open outward communication on the sales floor.
• Ensuring adherence to all company policies, procedures, and guidelines.
• Performing opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.