Team Lead

EssilorLuxottica; Burlington; On-site; CAD 29,000 - 46,000; Full time

Job summary

LensCrafters in Canada is seeking a Team Lead to elevate customer service and oversee core optical and lab processes. You will guide retail staff, assist customers with selections, and help ensure accurate lens fittings and order accuracy, while maintaining lab safety standards.

The role emphasizes leadership, product knowledge, and a strong focus on customer satisfaction across both in-store and lab environments. Prior eyewear experience is preferred.

Qualifications

• HS diploma or GED is required; strong optical and retail experience.
• Knowledge of current optical theory and merchandise is essential.
• Strong interpersonal, math, sales and problem-solving skills.
• Familiarity with cash registers, computers and calculators.
• Leadership and training experience in retail.
• Edging and mounting experience, plus optical measurement skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and recommendations; support sales staff.
• Serve as a responsible alternate store key holder.
• In the lab mode, assist in fitting, preparing prescriptions, and maintaining tools and safety.
• Maintain safe lab practices and upkeep of lab equipment and systems.

Skills

Optical knowledge

Interpersonal skills

Sales skills

Leadership

Problem solving

Education

HS diploma

Tools

Cash register / POS

Job description

Select how often (in days) to receive an alert: Create Alert

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range:20.91 -33.60

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.