Team Assistant #069-25

Ontario Health atHome; Sault Ste. Marie, Central Ontario, Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing patient-centered care in the comfort of home. As a Team Assistant in Telehomecare, you will play a vital role in supporting nurses and ensuring smooth operations within clinical programs. Your organizational skills and attention to detail will help maintain high standards of care for patients while you benefit from a supportive work environment that values professional growth and work-life balance. This is an exciting opportunity to contribute to a team that prioritizes wellness and continuous learning.

Benefits

Comprehensive Benefits

Defined Benefit Pension Plan

Valuable Development Opportunities

Qualifications

• Experience in clerical support in a medical office environment.
• Ability to handle sensitive information with discretion.
• Proficiency in technical support for hardware issues.

Responsibilities

• Provide administrative support to Nurses for various programs.
• Manage calls and process referrals efficiently.
• Maintain patient charts and coordinate schedules.

Skills

Organizational Skills

Customer Service Skills

Technical Support

Data Entry Accuracy

Problem Solving

Bilingual (English and French)

Education

Post-secondary education in office administration

Tools

Scheduling Software (Outlook)

Database Programs

Fax Machines

Copy Machines

Job description

Job Description

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, Telehomecare (Status: Permanent Full-Time, Effective: Immediately; Location: any office within the North East area), you will provide support for all non-clinical duties related to the Telehomecare Program, Rapid Response Nursing Program and other Clinical Programs.

By applying your health care administrative support experience – you will have the opportunity to play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness andwork-life balance.

What will you do?

• Provide administrative support services to the Nurses for the Telehomecare Program, Rapid Response Nursing Program and other Clinical Programs
• Receive and manage calls for the Programs
• Process incoming faxes and referrals
• Coordinate Nurses schedules
• Prepare and maintain patient charts
• Provide first line technical support to patients
• Provide back-up to other clinical programs, as required

What must you have?

• Post-secondary education in an office administration program and/or equivalent post-secondary training and experience;
• Relevant experience providing clerical support services in a medical office environment;
• Demonstrated experience providing technical support services and troubleshooting issues with tablets and other hardware;
• Excellent telephone and customer service skills are required when interacting with Ontario Health atHome staff, patients, and service providers;
• Demonstrated ability to work independently, problem solve and manage multiple priorities of patients and nurses in the program;
• Good understanding of general office administrative processes and procedures;
• Ability to maintain a high level of accuracy when inputting data and generating reports for management;
• Advanced keyboarding skills and proven proficiency with a variety of database programs;
• Ability to use scheduling software (e.g. Outlook calendar) and operate copy machines, fax machines, and other office equipment;
• Experience handling sensitive and confidential information in a discreet and professional manner when discussing issues with other Ontario Health atHome staff or patients;
• Demonstrated high level of accuracy in performance of all duties;
• Advanced oral and written proficiency in English and French is essential.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume by May 19, 2024, at 4:30 p.m. by visiting and applying through the organization website at: Careers | Ontario Health atHome