Team Assistant #069-25

Ontario Health atHome; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Team Assistant for their Telehomecare Program. This permanent full-time role offers a chance to contribute to patient-centered care while enjoying a supportive work environment. You will manage administrative tasks, assist nurses, and ensure effective communication with patients. The organization values professional growth and work-life balance, making it an ideal place for those passionate about healthcare. Join a collaborative team that prioritizes wellness and innovation, and make a meaningful impact on the lives of others.

Benefits

Attractive compensation and benefits

Defined benefit pension plan

Development opportunities

Qualifications

• Experience providing clerical support in a medical office environment.
• Proficiency with database programs and advanced keyboarding skills.

Responsibilities

• Provide administrative support to Nurses for various programs.
• Manage calls, process faxes, and coordinate schedules.

Skills

Clerical support in a medical office

Technical support with tablets

Customer service skills

Data entry accuracy

Bilingual (English and French)

Problem-solving

Education

Post-secondary education in office administration

Tools

Scheduling software (e.g., Outlook)

Database programs

Job description

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CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others in an organization that cares for you? If so, you're in the right place.

As a Team Assistant, Telehomecare (Status: Permanent Full-Time, Effective: Immediately; Location: any office within the North East area), you will support non-clinical duties related to the Telehomecare Program, Rapid Response Nursing Program, and other Clinical Programs.

By applying your healthcare administrative support experience, you will play a key role in providing connected, accessible, patient-centered care, supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients stay healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

• Provide administrative support to Nurses for the Telehomecare Program, Rapid Response Nursing Program, and other Clinical Programs.
• Manage calls for the Programs.
• Process incoming faxes and referrals.
• Coordinate Nurses' schedules.
• Prepare and maintain patient charts.
• Provide first-line technical support to patients.
• Back-up support for other clinical programs as needed.

What must you have?

• Post-secondary education in office administration or equivalent training and experience.
• Experience providing clerical support in a medical office environment.
• Technical support experience with tablets and hardware troubleshooting.
• Excellent telephone and customer service skills when interacting with staff, patients, and providers.
• Ability to work independently, problem-solve, and manage multiple priorities.
• Understanding of office administrative processes.
• High accuracy in data entry and report generation.
• Proficiency with database programs and advanced keyboarding skills.
• Experience with scheduling software (e.g., Outlook), and operating office equipment.
• Ability to handle sensitive, confidential information professionally.
• High proficiency in English and French, both oral and written.
• Mandatory COVID-19 vaccination proof prior to start date.

What would give you the edge?

• Knowledge of medical terminology and administrative procedures.
• Familiarity with Ontario Health atHome services.
• Ability to speak French or another second language.

What do we offer?

We support wellness through work-life balance and an inclusive culture focused on continuous learning, growth, and innovation. Our offerings include:

• Attractive compensation and benefits.
• Hourly wage of $25.35 to $29.46 as per OPSEU Collective Agreement.
• Development opportunities.
• Membership in a defined benefit pension plan.

Who are we?

Ontario Health atHome is committed to serving every person in Ontario by partnering with patients, caregivers, healthcare providers, and organizations to deliver responsive, accessible, patient-centered care.

Why join us?

If you are passionate about care and service excellence, and seek opportunities to lead, learn, and connect, this is your home.

Equity, Inclusion, Diversity, and Anti-Racism

We are dedicated to fostering a culture of equity and diversity. We encourage applications from all qualified individuals and provide accommodations upon request.

Thank you for your interest. Only shortlisted candidates will be contacted. Please submit your cover letter and resume by May 19, 2024, at 4:30 p.m., via our website: Careers | Ontario Health atHome