Team Assistant (#069-25)

North East Local Health Integration Network; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established health organization is seeking a dedicated Team Assistant for their Telehomecare Program. This role involves providing essential administrative support to ensure seamless patient care and communication. You will be a vital part of a collaborative team, helping to enhance the health and wellness of patients in their homes. With a focus on professional growth and work-life balance, this position offers a rewarding opportunity to contribute to patient-centered care in a supportive environment. If you are detail-oriented and thrive in a dynamic setting, this could be the perfect fit for you.

Benefits

Defined Benefit Pension Plan

Work-Life Balance Support

Continuous Learning Opportunities

Qualifications

• Experience providing clerical support in a medical office.
• Ability to maintain accuracy when inputting data and generating reports.
• Advanced proficiency in English and French is essential.

Responsibilities

• Provide administrative support to Nurses for various programs.
• Manage calls, process faxes and referrals, and maintain patient charts.
• Offer first line technical support to patients.

Skills

Administrative Support

Customer Service

Technical Support

Data Entry

Problem Solving

Bilingual (English and French)

Education

Post-secondary education in Office Administration

Tools

Scheduling Software (e.g. Outlook)

Database Programs

Office Equipment (Fax, Copier)

Job description

We areOntario Health atHome, ready to serve every person in Ontario. We partner with patients andcaregivers, family physicians, hospitals, long-term care and retirement homes,service providers and Ontario Health Teams, to deliver responsive, accessible,integrated, patient-centered care.

Region: Manitoulin/Sudbury

Description:

CARE AND BE CAREDFOR – THIS IS YOUR HOME

Areyou highly organized, detail-oriented and able to work accurately in a busyenvironment with frequent interruptions? Are you seeking a rewarding careerthat cares for others, in an organization that cares for you? You’re looking inthe right place.

As a Team Assistant, Telehomecare (Status: Permanent Full-Time, Effective:Immediately; Location: any office within the North East area), you will providesupport for all non-clinical duties related to the Telehomecare Program, RapidResponse Nursing Program and other Clinical Programs.

By applying your health care administrative support experience – you willhave the opportunity to play a lead role in providing connected, accessible,patient-centered care – and be supported by our collaborative team thatincludes over 9,000 regulated health care and other professionals.

A s a valuedteam member, yourmission will be to help our patients be healthier at home, while you benefit from oursupports for professional growth, personal wellness and work-life balance.

What will you do?

· Provide administrative support services to theNurses for the Telehomecare Program, Rapid Response Nursing Program and otherClinical Programs

· Receive and manage calls for the Programs

· Process incoming faxes and referrals

· Prepare and maintain patient charts

· Provide first line technical support topatients

· Provide back-up to other clinical programs, asrequired

What must youhave?

• Post-secondaryeducation in an office administration program and/or equivalentpost-secondary training and experience;
• Relevantexperience providing clerical support services in a medical officeenvironment;
• Demonstratedexperience providing technical support services and troubleshooting issueswith tablets and other hardware;
• Excellenttelephone and customer service skills are required when interacting with OntarioHealth atHome staff, patients, and service providers;
• Demonstratedability to work independently, problem solve and manage multiplepriorities of patients and nurses in the program;
• Goodunderstanding of general office administrative processes and procedures;
• Abilityto maintain a high level of accuracy when inputting data and generatingreports for management;
• Advancedkeyboarding skills and proven proficiency with a variety of databaseprograms;
• Abilityto use scheduling software (e.g. Outlook calendar) and operate copymachines, fax machines, and other office equipment;
• Experiencehandling sensitive and confidential information in a discreet andprofessional manner when discussing issues with other Ontario HealthatHome staff or patients;
• Demonstratedhigh level of accuracy in performance of all duties;
• Advancedoral and written proficiency in English and French is essential.
• We have amandatory COVID-19 vaccination policy. As a condition of employment, allemployees are required to submit proof of COVID-19 vaccination statusprior to start date.

What would give you the edge?

· Familiarity with medicalterminology, and office administrative procedures/concepts

· Knowledge of services providedby Ontario Health atHome

· Abilityto speak French or another second language

What do we offer?

We know wellness issupported with work-life balance. In an inclusive culture committed to support your passion forcontinuouslearning, growth and innovation, we offer: ?

§ Hourly wage of $25.35 to $29.46 as per the OPSEUCollective Agreement

§ Membership in a world class defined benefitpension plan ?

French Proficiency: French required

Salary: To be discussed

Terms of Employment: Full-Time

How to Apply:

Whyjoin us?

Ifyou’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn,partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture ofequity, inclusion, diversity and anti-racism. We are committed to attracting,engaging and developing a workforce that reflects the diverse communities weserve. We welcome and encourage applications from all qualified applicants.Accommodations for persons with disabilities required during the recruitmentprocess are available upon request .

We thank all applicants for their interest;however, only those selected for an interview will be contacted.

Interested persons are invited tosubmit a cover letter and resume by May 19, 2024, at 4:30 p.m. byvisiting and applying through the organization website at: Careers| Ontario Health atHome