Team Assistant #058-25

North East Local Health Integration Network; Northeastern Ontario; On-site; Full time

Job summary

An established health organization is seeking a dedicated Team Assistant to provide essential support in delivering patient-centered care. This role involves managing administrative tasks, maintaining patient records, and ensuring effective communication with patients and service providers. Join a collaborative environment where your contributions will directly impact the well-being of the community. With a focus on professional growth and work-life balance, this position offers a fulfilling opportunity to make a difference in the lives of others while enjoying a supportive workplace culture.

Benefits

Defined benefit pension plan

Work-life balance support

Qualifications

• 2+ years' related office experience required.
• Proficient with MS Office and database applications.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage confidential patient records and data entry.

Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 diploma

College diploma in health or social services

Tools

MS Word

Excel

Database software

Job description

We are Ontario Health at Home, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Region: Algoma

Description:

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Permanent, Full-Time; Start date: May 20, 2025; Location: Sault Ste. Marie), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

1. Provide administrative support services to Care Coordinators
2. Process new referrals, and orders for services, supplies and equipment
3. Process and assist in managing confidential patient records
4. Enter, update and maintain a high volume of patient data in the electronic database
5. Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
6. Provide back-up support to other positions, as required

What must you have?

1. A Grade 12 diploma (minimum)
2. 2+ years’ related office experience
3. Accurate keyboarding/data-entry skills
4. Proficient with database software, MS Word, Excel, and other applications in a Windows environment
5. Excellent organizational skills and ability to work independently with minimal supervision
6. Advanced multi-tasking skills, with the ability to meet performance and service goals
7. Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
8. Excellent oral and written communication skills, including strong listening skills
9. Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
10. Advanced oral and written proficiency in English is essential.
11. We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

1. A college diploma in the health or social services field, or business/office administration
2. Familiarity with medical terminology, and office administrative procedures/concepts
3. Knowledge of services provided by Ontario Health at Home
4. Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

1. Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
2. Membership in a world-class defined benefit pension plan

French Proficiency: French an asset

Salary: To be discussed

Terms of Employment: Permanent, Full-Time

How to Apply:

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health at Home is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume by April 29, 2025, at 4:30 p.m. by visiting and applying through the organization website at: Careers| Ontario Health at Home