Team Assistant

UNAVAILABLE; Golden Horseshoe; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Team Assistant to support healthcare operations. In this vital role, you will ensure effective customer service and assist in managing patient records, while contributing to a collaborative team environment. The organization values your professional growth and offers a supportive atmosphere that promotes work-life balance. If you are passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Benefits

Comprehensive Compensation Packages

Development Opportunities

Defined Benefit Pension Plan

Qualifications

• 2+ years of office experience with strong data entry and organizational skills.
• Proficient in MS Office and database software for effective reporting.

Responsibilities

• Provide administrative support to Care Coordinators and manage patient records.
• Process referrals and maintain high volume patient data in electronic databases.

Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 Diploma

College Diploma in Health or Social Services

Tools

MS Office

Database Software

Job description

Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience, you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Drive effectiveness, efficiency and standardization of information technology services across all Ontario Health atHome geographies.
• Provide administrative support services to Care Coordinators.
• Process new referrals, and orders for services, supplies and equipment.
• Process and assist in managing confidential patient records.
• Enter, update and maintain a high volume of patient data in the electronic database.
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate.
• Facilitate communication with Hospital 2 Home (“H2H”) programs via developed processes.
• Activate & close CHRIS files; initiate and extend Ontario Drug Benefit (“ODB”) as directed by the Hospital to Home Program and run reports to identify patients that require follow-up.
• Provide back-up support to other positions, as required.

What must you have?

• A Grade 12 diploma (minimum).
• 2+ years’ related office experience.
• Accurate keyboarding/data-entry skills.
• Demonstrated proficiency required in database software and MS Office products, including Outlook, Word and Excel with the ability to generate reports.
• Excellent organizational skills and ability to work with minimal supervision.
• Advanced multi-tasking skills, with the ability to meet performance and service goals.
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds.
• Excellent oral and written communication skills, including strong listening skills.
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration.
• Familiarity with medical terminology, and office administrative procedures/concepts.
• Knowledge of services provided by Ontario Health atHome.
• Ability to speak French or another second language.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits.
• Valuable development opportunities.
• Membership in a world-class defined benefit pension plan.

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.