TDS Operations Analyst II

TD Securities Limited; Toronto; On-site; CAD 59,000 - 84,000; Full time

Job summary

An innovative firm seeks a dedicated professional to enhance customer experience and operational excellence. This role involves executing transactions, analyzing processes, and collaborating with teams to improve service delivery. Join a dynamic environment that values growth and skill development, where your contributions will make a significant impact on the organization. With a commitment to inclusivity and professional development, this opportunity is perfect for those looking to advance in their careers while supporting a diverse workplace culture.

Benefits

Health and Well-Being Benefits

Retirement Plans

Paid Time Off

Career Development

Recognition Programs

Qualifications

• 3+ years of relevant experience in a customer service or operational role.
• Strong understanding of regulations and industry trends.

Responsibilities

• Execute complex transactions and coordinate with partners on initiatives.
• Analyze process drivers and recommend solutions for service delivery.

Skills

Analytical Skills

Problem-Solving

Customer Service

Communication

Education

Undergraduate Degree

College Diploma

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: TD Securities

Pay Details: $59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on skills, experience, knowledge, location, and organizational needs.

Candidates are encouraged to ask questions about compensation and discuss details with their recruiter.

Job Description

Customer

• Execute complex transactions and overrides accurately, on time, and according to guidelines, adhering to SLAs.
• Identify, document, and investigate process exceptions beyond first-level service delivery.
• Coordinate with partners on initiatives, potentially acting as a project lead or subject matter expert for small projects.
• Refer or escalate issues as needed, connecting with appropriate functions to resolve and maintain service quality.
• Identify opportunities to improve service delivery.
• Analyze process drivers, root causes of issues, interpret findings, and recommend solutions.
• Support inbound and outbound requests, making adjustments within authority levels.
• Assist in producing reports and maintain relationships with customers by resolving issues and explaining processes.
• Interact with partners and vendors, providing guidance and addressing questions promptly.

Shareholder

• Complete business processes accurately and on time per SLA requirements.
• Contribute to operational excellence by suggesting improvements to standards, policies, and procedures.
• Develop understanding of regulations and industry trends, assessing impacts on policies and procedures.
• Manage confidential information discreetly.
• Research and analyze service issues, contribute to audits, testing, and reports to enhance customer experience and support business goals.
• Ensure documentation reflects client and business intentions, complying with rules and regulations.
• Contribute to management presentations and communication efforts.
• Support risk management and control, adhering to enterprise frameworks and compliance standards.

Employee/Team

• Participate actively in team activities, supporting a positive environment focused on service, quality, innovation, and teamwork.
• Build operational knowledge, identify process improvements, share ideas, and transfer knowledge across teams.
• Provide training and guidance to team members.
• Engage in performance development, including cross-training and career growth activities.
• Communicate issues timely and foster good interdepartmental relationships.
• Keep team informed about project statuses and activities.
• Assist others in work completion, providing mentorship as needed.
• Support a diverse, inclusive workplace environment.
• Act as a brand ambassador internally and externally.

Breadth & Depth

• Understand operational environment, processes, and transaction lifecycle.
• Possess relevant training or experience.
• Execute standard and non-standard processes of low to medium complexity with moderate to high risk.
• Identify operational issues and provide analysis or reporting support.
• Lead small initiatives or work streams as assigned.
• Provide training and guide junior staff.
• Typically report to a Group Manager.

Experience and Education

• Undergraduate degree or college diploma.
• 3+ years relevant experience.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients worldwide. With over 6,500 professionals across 40 cities, we provide underwriting, advice, global market access, and transaction banking solutions. We recently acquired Cowen Inc., expanding our U.S. equities and research capabilities. We are growth-oriented, community-minded, and committed to delivering value to our clients daily.

Our Total Rewards Package

Our Total Rewards include base salary, variable compensation, health and well-being benefits, retirement plans, paid time off, banking benefits, career development, and recognition programs. Learn more about our offerings.

Additional Information

We support your growth through development conversations, training, and benefits. Employment is subject to provincial regulations. We promote accessibility and encourage candidates to request accommodations during the process.

Colleague Development

We help you succeed with career planning, training, mentoring, and opportunities aligned with your goals.

Training & Onboarding

We provide comprehensive training and onboarding to ensure your success.

Interview Process

We will contact suitable candidates for interviews and communicate outcomes promptly.

Accommodation

We accommodate accessibility needs to facilitate participation throughout the process.

We look forward to hearing from you!