TDS Operations Analyst II

TD Bank; Old Toronto; On-site; CAD 59,000 - 84,000; Full time

Job summary

Rejoignez une entreprise dynamique où vous jouerez un rôle clé dans l'amélioration des opérations et du service à la clientèle. En tant qu'Analyste II, vous serez responsable de l'exécution précise des transactions et de la coordination avec les partenaires pour des initiatives clés. Vous aurez l'occasion d'analyser les processus, de proposer des améliorations et de contribuer à l'excellence opérationnelle. Ce poste vous permettra de travailler dans un environnement collaboratif, où votre expertise sera valorisée et où vous pourrez réellement faire la différence. Si vous êtes passionné par l'optimisation des processus et le service client, cette opportunité est faite pour vous.

Qualifications

• 3+ années d'expérience pertinente dans un rôle similaire.
• Diplôme de premier cycle ou diplôme collégial requis.

Responsibilities

• Exécuter des transactions complexes tout en respectant les SLA.
• Identifier et documenter les opportunités d'amélioration du service.

Skills

Analyse des processus

Gestion de projet

Service à la clientèle

Résolution de problèmes

Education

Diplôme de premier cycle ou diplôme collégial

Job description

Analyste II, Opérations, VMTD

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5 heures par semaine

Secteur d’activité : Valeurs Mobilières TD

Détails de la rémunération : $59,500 - $84,000 CAD

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur.

Description du poste :

Customer

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder

• Support the timely and accurate completion of business processes and procedures according to SLA requirements
• Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Contribute to the development/delivery of presentations/communications to management or broader audiences
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
• Provide training, coaching and/or guidance to others on the team
• Ensure the timely communication of issues that are relevant to the team
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Experience and/or Education

• Undergraduate degree/college diploma
• 3+ years relevant experience

À propos de nous
Valeurs Mobilières TD offre une vaste gamme de produits et de services liés aux marchés financiers.

Notre programme de rémunération globale
Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues.

Renseignements supplémentaires :
Nous sommes ravis que vous envisagiez une carrière à la TD.

Mesures d’adaptation
L’accessibilité est importante pour nous.

Exigences linguistiques (Québec seulement) :
Sans Objet