TD Insurance, Bilingual (Fre./Eng.) Auto Claims Advisor

TD; Canada; On-site; CAD 49,000 - 74,000; Full time

Job summary

Join a forward-thinking company as an Auto Claims Advisor, where your compassion and analytical skills will shine. In this role, you'll support customers through the claims process, ensuring they receive the care and attention they deserve during challenging times. You'll be responsible for coordinating claims, gathering information, and collaborating with various stakeholders to provide effective solutions. The company values growth and development, offering a comprehensive rewards package and opportunities for career advancement. If you're dedicated to delivering exceptional service and making a positive impact, this is the perfect opportunity for you.

Benefits

Health and Well-being Benefits

Savings and Retirement Programs

Paid Time Off

Career Development

Reward and Recognition Programs

Qualifications

• 1+ years of claims adjusting experience preferred; postsecondary education considered an asset.
• Excellent customer service and negotiation skills are essential.

Responsibilities

• Support customer claims from start to finish, ensuring thorough documentation.
• Collaborate with internal partners and external vendors for claims resolution.

Skills

Customer Service Skills

Negotiation Skills

Time Management

Analytical Skills

Communication Skills

Education

Postsecondary Education

Chartered Insurance Professional (CIP) designation

Job description

Work Location:
Pointe Claire, Quebec, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
49,050 $/ $49,050 - 73,600 $/ $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

Job Details

If you're a compassionate and analytical professional with strong customer service skills, we want you to join our team as an Auto Claims Advisor. You'll provide advice and support to customers and ensure they feel taken care of in their time of need.

What You'll Do

You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. Your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

• Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.

Experience Growth:

• Research coverage scenarios and apply this knowledge to customer claim files.
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group's deliverables.

Cultivate our Culture of Care:

• Be available to greet and welcome customers as they arrive at TD Auto Centres.
• Apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement.
• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and responses to client inquiries.
• Participate as a member of the team and contribute to a positive work environment.

Job Requirements

What You Need to Succeed

• One or more years of claims adjusting experience is preferred, but we're excited to welcome applicants without specific claims experience; postsecondary education considered an asset.
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
• Superior time management skills and thrives in a fast-paced environment with competing priorities.
• Proven ability to negotiate positive outcomes when reasonably possible.
• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
• Demonstrated support for company process improvements.
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
• Provincial claims licensing may be required.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.