TD Bank Design Thinking Guide and UX Designer / Toronto, ON, Canada Jul 23, 2025

DesignX Community; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto seeks a Design Thinking Guide and UX Designer to lead Design Thinking initiatives. The role focuses on facilitating workshops, creating UX artifacts, and mentoring new facilitators. Candidates should have a design degree, 5+ years of experience, and strong communication skills. This hybrid position offers professional growth and a comprehensive rewards package.

Benefits

Salary and variable pay

Health benefits

Career development programs

Qualifications

• 5+ years leading design thinking initiatives.
• Passion for design and customer-centric projects.
• Self-motivated, organized, detail-oriented.

Responsibilities

• Own the end-to-end Design Thinking workshop experience.
• Train and mentor new facilitators.
• Deliver UX artifacts post-session.

Skills

Facilitation skills

Presentation skills

Empathetic mindset

Communication skills

Conflict resolution skills

Education

Degree in design or related field

Tools

Figma

Figjam

Job description

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they advance in their roles. The actual base pay offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific organizational needs.

As a candidate, you are encouraged to ask questions about compensation and have an open dialogue with your recruiter, who can provide more specific details for this role.

Job Description :

Our team seeks a Design Thinking Guide and UX Designer to lead the Design Thinking program across the enterprise. This role involves strategy development, facilitation skills, and the ability to coordinate and execute Design Thinking workshops, including creating UX artifacts. As an experienced lead, you should be adept at facilitating in various environments—small and large groups, online, hybrid, and in-person—and possess strong public speaking skills. You should lead with empathy and enthusiasm, monitor attitudes and struggles within sessions, and be ready to pivot as needed.

You thrive in dynamic sessions and are committed to educating and assisting participants. Your passion for user-centric design helps keep groups focused and productive. You create engaging experiences that add value to projects and daily processes. You are a confident communicator, comfortable presenting and advocating your vision to executive stakeholders and diverse groups.

In this role, you will assist with program development, create new workshops, coordinate execution through detailed communication, and track attendance and needs. You will serve as a lead facilitator, deliver outputs and decks to stakeholders, and champion an ambassador program for fellow practitioners to enhance their projects and skills.

If you are passionate about facilitation, helping others, driving vision, organizing, challenging traditional thinking, and prioritizing customer needs, we want to hear from you!

Key Responsibilities :

• Own the end-to-end Design Thinking workshop experience across the enterprise to foster a cohesive innovation methodology.
• Lead or participate in workshops, guiding participants through tasks and providing insights, especially when challenges arise.
• Maintain the facilitation calendar, ensuring it is current and accurate daily.
• Act as a Design Thinking ambassador, promoting offerings and generating new ideas to expand internal presence.
• Promote and maintain a certification program to scale Design Thinking adoption among colleagues.
• Collaborate with colleagues to understand their needs and determine the best strategies.
• Build strong relationships with business, product, and technology executives to influence and advocate for excellent customer experiences.
• Deliver UX artifacts post-session.
• Train and mentor new facilitators to ensure standardization and quality.
• Ensure an integrated approach to Design Thinking in all encounters.

Department Overview

In the digital age, design and innovation are critical in financial services. TD’s Design Centre of Excellence (DCX Experience Strategy and Design) creates industry-leading experiences used by millions. Our mission is to design personalized, seamless experiences across digital and physical channels, based on deep customer insights.

Job Requirements

Qualifications :

• A degree in design or related field (industrial design, human factors, HCI, etc.)
• 5+ years leading design thinking initiatives
• Passion for design and customer-centric projects
• Strong facilitation and presentation skills
• Experience with Figma / Figjam
• Empathetic and positive mindset
• Desire to impact and innovate
• Entrepreneurial spirit
• Understanding of various design disciplines
• Excellent communication and collaboration skills
• Self-motivated, organized, detail-oriented
• Flexible and adaptable to ambiguity
• Skilled in conflict resolution and influencing
• Discretion with confidential information
• This is a hybrid role requiring in-person facilitation.

Who We Are :

TD is a leading global financial institution, the fifth largest bank in North America by branches. We serve over 27 million customers worldwide. Our colleagues are dedicated to delivering exceptional experiences and are guided by our vision to Be the Better Bank and our purpose to enrich lives.

Our Total Rewards Package

Our comprehensive rewards include salary, variable pay, health benefits, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more.

Additional Information :

We are committed to supporting our colleagues’ growth through development programs, mentorship, and training. We adhere to provincial employment regulations. We look forward to your application!

Colleague Development

We offer career guidance, learning platforms, and mentorship to help you succeed and grow within TD.

Training & Onboarding

We provide training to ensure your success in this role.

Interview Process

We will contact selected candidates for interviews and communicate outcomes promptly.

Accommodation

We support accessible participation and accommodations during the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet

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