TAY Case Manager

Cota; Toronto; On-site; CAD 41,000 - 48,000; Full time

Benefits offered by this job

Extended health care

Life insurance

AD&D insurance

Dental care

Travel assistance

Vision care

Long-term disability (employee-paid)

Job summary

Cota is seeking a Case Manager for the Transitional Aged Youth (TAY) Program in Toronto. You will deliver Recovery‑Oriented services to adults with developmental disabilities transitioning from child welfare services, coordinating placements and transitional planning while ensuring quality support in per diem residences.

You will build collaborative therapeutic relationships, assess goals, and support clients with housing, health care, budgeting, and education/vocational interests.

Qualifications

• Combination of post-secondary degree/diploma in a related field and 2-3 years direct experience
• BSW, MSW or other regulated health care professional designation with a minimum of 1 year direct experience

Responsibilities

• Reviewing the referral information of applicants to the program
• Coordinating and participating in screening interviews with applicants and their respective referral sources
• Determining eligibility for the program and confirming acceptance of new clients into the program
• Developing a collaborative, supportive and therapeutic relationship with each designated client
• Completing a comprehensive assessment of client goals and needs
• Providing guidance and assistance to each client in relation to Safety and Recovery plans
• Providing direct practical support, coaching and counseling to clients
• Assisting in coordinating and facilitating group activities/events to foster engagement and skill acquisition
• Documents all service client contacts/interactions in client chart
• Enters data into the database system according to data collection guidelines
• Assists with other data collection activities as determined by Supervisor/Team
• Maintains current certification and/up-to-date training in required areas
• Adheres to policies, procedures and applicable legislation including OHRC
• Ensures confidentiality and works cooperatively with team and stakeholders
• Undertakes other related duties as assigned

Skills

Recovery Oriented practice

Client-centred service delivery

Crisis management

Interpersonal communication

Group facilitation

Education

Post-secondary degree/diploma in related field

BSW/MSW or regulated health care designation

Tools

Word

Email

Job description

Transitional Aged Youth (TAY) Program

One (1) Bargaining Unit, Permanent Full-Time Position

Monday-Friday 9:00am-5:00pm

Existing Vacancy

Compensation: $29.77/hour- $34.54/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/.

Case Manager

Role Overview

The Case Manager is responsible for providing Recovery Oriented services to COTA Health clients in a manner consistent with COTA Health's Mission, Vision and Values.

Cota’s TAY Program provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in a per diem residence. The Case Manager ensures that clients receive quality support while they are transitionally housed in a per diem residence and actively coordinates placements and transitional planning to move to new settings within the Adult Developmental Services Sector.

About The Team

This program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children’s Aid Societies. The program ensures that clients receive quality support while they reside in privately operated fee-for-service residential care settings, or living in the community, by offering case management services to the clients and by providing effective oversight to the fee-for-service agencies. On an annual basis, the program is responsible for ensuring that each fee-for-service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 13 Case Managers that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, 1 Community Case Manager and 3 QAM Advisors that audit these private operators to ensure Quality Assurance Measures.

Primary Responsibilities

• Reviewing the referral information of applicants to the program
• Coordinating and participating in screening interviews with applicants and their respective referral sources
• Determining eligibility for the program and confirming acceptance of new clients into the program
• Developing a collaborative, supportive and therapeutic relationship with each designated client for whom he/she is assigned primary responsibility
• Completing a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks
• Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
• Providing direct practical support, coaching and counsel to clients in their pursuit of identified goals and needs
• These supports may include, but not necessarily be limited to:
  • Assistance in acquiring shelter, food, income, ID and clothing
  • Support in the development and maintenance of ADLs
  • Assistance in developing a healthy support network
  • Assistance in accessing primary health
  • Assistance in accessing psychiatric care
  • Assistance in developing personal skills in the areas of budgeting, medication management
  • Developing harm reduction strategies in relation to substance use
  • Assistance in the pursuit of educational/vocational interests
  • Assistance in developing personal self‑management strategies
  • Assistance in accessing/securing safe/affordable housing
• Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
• Assisting each client in accessing and coordinating other supports, services and appointments
• Liaising with each client's support network members as appropriate and where client consent has been obtained
• Assisting clients with emergency and/or crisis needs as required/appropriate
• Assisting in coordinating and facilitating group activities/events which foster client engagement/participation, the development of social networks, and skill acquisition
• Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
• Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

Documentation And Data Entry

• Documents all service client contacts/interactions in the appropriate client chart according to COTA Health's documentation guidelines
• Enters data relating to client interactions into COTA Health's database system according to data collection guidelines
• Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

Other Responsibilities

• Maintains current certification and/or up-to-date training in identified "Required Training" areas
• Adheres to all COTA Health’s policies and procedures and follows established applicable program guidelines, procedures and practices
• Adheres to all applicable legislation, particularly the Ontario Human Rights Code
• Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
• Works cooperatively, respectfully and constructively with clients, Team members, management, other service providers, and external stakeholders
• Ensure that the confidentiality of clients, employees and COTA information is always maintained
• Undertakes other related and/or delegated duties, as assigned

Qualifications

Education & Experience:

Either

• A combination of a post‑secondary degree/diploma in a related field and 2-3 years direct experience, assessed as being relevant to the specific target population being served

Or,

• A combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed a being relevant to the specific target population being served

Assets

• Community experience would be considered an asset

Knowledge And Skills

• Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience
• Excellent clinical assessment/support skills relating to the specific target population
• Advanced understanding of the values and principles associated with Recovery Oriented/Client Centred service delivery
• Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
• Ability to design and implement group activities and facilitate group meetings
• Advanced crisis management and dispute resolution skills
• Excellent interpersonal and communication skills (verbal and written)
• High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)
• Good judgment and ability to work independently as well as cooperatively with others
• Consistent/ reliable and flexible
• Ability to recognize safety issues and follow safe work practices
• Demonstrated client‑centred and customer focused approach
• Ability to solve problems and make recommendations to resolve issues
• Effective team player
• Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions

Other

• This position will require significant car travel across a primary catchment area and therefore the successful candidate must have access to a vehicle. Additionally, candidates are required to reside within a specific catchment area (which includes any of the following areas: Oshawa, Whitby, and Pickering)

Benefits

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

• Extended health care
• Life insurance
• Accidental death and dismemberment insurance
• Dental care
• Travel assistance
• Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

Equal Opportunity / Diversity Statement

Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal‑opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [e-mail]