Manager, Housing and Rent Supplement Administration

COTA Health; Toronto; On-site; CAD 49,000 - 70,000; Full time

Job summary

Cota Health is seeking a Manager, Housing and Rent Supplement Administration in Toronto to lead a team delivering high-quality supportive housing services and rent subsidy administration within the Toronto MHJ program.

The role oversees housing coordinators, ensures data integrity in Arcori, and supports budget submissions to MOH. A strong background in mental health housing, supervisory experience, and knowledge of rent supplements are required.

Qualifications

• Degree or diploma from a recognized University or College in a related Health Care or Social Service discipline.
• Current registration in good standing with the respective professional college (e.g., OT, SW, RN, etc.) will be considered an asset.
• Minimum 5 years' experience providing community-based services to individuals with serious mental illness, addictions, and complex health conditions.
• Experience in managing rent supplements.

Responsibilities

• Provide leadership to and oversight of assigned supportive housing program(s) and service providers.
• Oversee Housing Coordinators and their duties; provide guidance and direction.
• Develop and implement Housing Coordination/Administration Protocols and workflows; train staff.
• Support data integrity in Arcori to ensure accurate rent payments and arrears data.
• Assist in developing annual rent supplement budget submissions and MOH reporting.
• Advise on Residential Tenancies Act matters and coordinate with Director as needed.
• Lead program development and quality improvement initiatives.
• Ensure access to wrap-around supports and Housing First principles.
• Oversee monitoring processes for rent supplement administration.
• Provide back-up support to the Director; participate in on-call rotations.
• Manage program expenditures and payroll-related approvals.

Skills

Leadership

Communication

Problem solving

Team collaboration

Education

Degree/Diploma in Health Care or Social Service

Professional college registration (e.g., OT, SW, RN)

Tools

Arcori

Microsoft Office

Job description

Manager, Housing and Rent Supplement Administration

Job No:EX560

Location:Toronto, ON

MANAGER HOUSING AND RENT SUPPLEMENT ADMINISTRATION

Toronto Mental Health and Justice Supportive Housing Program

One (1) Non-Unionized, Contract Full-Time Position until January 2028

Monday-Friday 9:00am-5:00pm

Existing Vacancy

Compensation: $43.43/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Manager, Housing and Rent Supplement Administration, is accountable for providing leadership in the development and delivery of high-quality supportive housing services, Cota’s housing coordination functions and in supporting the integrity and accurate administration of Cota’s rent supplements.

This position maintains a portfolio of services and responsibilities that may include, but may not be limited to:

• A Supportive Housing Program or Programs
• Cota’s Housing Coordinators and their related responsibilities, and

Role Overview

The Manager, Housing and Rent Supplement Administration, is accountable for providing leadership in the development and delivery of high-quality supportive housing services, Cota’s housing coordination functions and in supporting the integrity and accurate administration of Cota’s rent supplements.

This position maintains a portfolio of services and responsibilities that may include, but may not be limited to:

• A Supportive Housing Program or Programs;
• Cota’s Housing Coordinators and their related responsibilities; and

About the Team

The Manager, Housing and Rent Supplement Administration, supports and oversees the Toronto Mental Health and Justice Supportive Housing Program (Toronto MHJ) and the Housing Coordinator team.

The Toronto MHJ Program provides clinical support and rent subsidy supports to individuals enrolled in the program. The team includes Supportive Housing Workers and a Housing Coordinator who use a Housing First approach to support individuals who are homeless, living with mental health challenges and with justice involvement or at risk of justice involvement in downtown Toronto.

The Housing Coordinator team provides administrative and operational support across Cota's supportive housing portfolio, acting as a liaison between landlords and internal teams to support individuals to successfully maintain their housing.

Primary Responsibilities:

• Provides leadership to and oversight of assigned supportive housing program or programs and the Service Providers assigned to that team or team
• Accountable for providing leadership direction and operational oversight and guidance to the Housing Coordinators and their respective duties
• Contribute to the development and roll out of Housing Coordination/Administration Protocols and Workflows. Train existing and new Supportive Housing Workers and Housing Coordinators regarding the same
• Assist the Director, Housing and Scarborough Services in overseeing the data integrity within the Arcori system to ensure finance and applicable managers have access to accurate and timely information regarding rent payments/arrears/rent increases, etc.
• Assist the Director, Housing and Scarborough Services in the development of Cota’s annual rent supplement budget submission and reporting to the Ministry of Health (MOH).
• Provide advice and support to Housing Coordinators re: Residential Tenancies Act (RTA) matters and seek support from the Director, Housing and Scarborough Services, when necessary
• Collaborating with the Director, Housing and Scarborough Services, and/or other members of the leadership team in relation to leading Program Development/Quality Improvement activities within the organization
• Ensuring clients have access to wrap around support and safe and affordable housing following the Housing First principles, and the program provides a range of supports designed to help clients to live successfully in the community
• Work with the Director, Housing and Scarborough Services on developing monitoring processes to ensure the correct administration of the rent supplement program
• Back-up for the Director, Housing and Scarborough Services
• Provide effective problem solving, identifying and analyzing issues and select the most suitable solutions
• Authorize/process assigned Service Provider and Housing Coordinator expenses, mileage claims and vacation requests, and attendance for payroll
• Approve program related expenditures (per applicable policies and guidelines)
• Oversee the recruitment, training, supervision of staff and provide administrative and clinical support to frontline service providers

Other Responsibilities:

• Exemplify Cota’s values through their day-to-day work
• Provide effective performance management, support and coaching to his/her/their direct reports
• Promote and facilitate effective communication across the organization
• Participate as a member of the Cota Leadership Team and participate in a number of organization-wide initiatives, at time acting as a Lead for such initiatives when requested/directed by the CEO
• Lead the development of proposals for new services and/or expansion of existing services, as may be requested/authorized by the CEO
• Function as a member of the organization’s Manager-On-Call system, and will be on-call on a rotational basis as after-hours support to service providers
• Observe Cota rules and regulations, policies, procedures, practices and current legislation, in particular, the Ontario Human Rights Code
• Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
• Work cooperatively and constructively with all Cota employees
• Ensure the confidentiality of client, employee and Cota information is maintained
• Undertake other related and/or delegated duties, as assigned

Qualifications:

Education

• Degree/Diploma from a recognized University or College in a related Health Care or Social Service discipline
• Current registration in good standing with the respective professional college (e.g., OT, SW, RN, etc.) will be considered an asset

Experience

• Strong clinical skills with at least 5 years' experience providing community-based services to individuals with serious mental illness, addictions, and complex health conditions
• Understanding and experience is managing rent supplements.
• Experience in hiring, training, supervising and retaining qualified staff
• Experience in networking and working in partnership with other groups/agencies
• Experience in using electronic health record systems such as TREAT, etc,
• Experience in using a property management system such as Arcori, etc.
• Three years of supervisory or program management experience with an interdisciplinary team will be considered an asset
• Experience working in a unionized environment in a supervisory capacity will be considered an asset

Knowledge and Skills

• Demonstrated excellence in organizational, interpersonal and communication skills; team building and coaching abilities are essential
• Knowledge of community-based supportive housing models and Ontario’s Residential Tenancies Act
• Knowledge of rent supplement administration and property management software applications (i.e. Arcori)
• Strong knowledge of evidence-based practices used in the mental health and addiction field, including recovery practices and harm reduction
• Solid team player with a demonstrated ability to work with flexibility and efficiency in a fast-paced environment
• Ability to work effectively with individuals with complex needs and multi-system involvement
• Ability to maintain a positive, solution-focused approach when responding to conflicts or problems
• Proven cultural competence and ability to work effectively with diverse populations
• Knowledge of information management, quality improvement and evaluation activities
• Strong writing skills and attention to detail in preparing and/or reviewing reports and financial data
• Familiarity with OCAN and OPOC reporting will be considered and asset
• Proficient in Microsoft Office - Word, PowerPoint, Excel, Outlook, SharePoint

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Additional Information:

Interview Process:Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process:Please note that Cota uses AI to screen potential applicants for all roles.

__________________________________________________________________

Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr [e-mail]

About Cota Health

COTA Health (Cota) is an accredited, not-for-profit, community-based organization thathas been supporting adults with mental health and cognitive challenges to live wellwithin their communities for over 45 years. We provide person-centred supports thatassist individuals to find inspiration and hope in their inherent strengths and supportthem to pursue meaningful change in their lives, as they define it. Cota also workscollaboratively with our funders, our partners and other stakeholders, across theprovincial health and social service systems, to inspire positive change in the way thatservices are delivered to individuals living with mental health and cognitivechallenges.

About Cota Health

COTA Health (Cota) is an accredited, not-for-profit, community-based organization thathas been supporting adults with mental health and cognitive challenges to live wellwithin their communities for over 45 years. We provide person-centred supports thatassist individuals to find inspiration and hope in their inherent strengths and supportthem to pursue meaningful change in their lives, as they define it. Cota also workscollaboratively with our funders, our partners and other stakeholders, across theprovincial health and social service systems, to inspire positive change in the way thatservices are delivered to individuals living with mental health and cognitivechallenges.

Cota is collecting personal information from you as part of the recruitment and selection process. Cota recognizes the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.