Tax Preparer / Associate - Seasonal Remote

CB Canada; Northwestern Ontario; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading global financial platform company seeks a Tax Professional for a seasonal position in Thunder Bay. The role involves assisting customers in preparing their taxes using TurboTax, where the ideal candidate will leverage their tax preparation experience and strong customer service skills to enhance customer experience. Candidates should have a strong understanding of tax laws, excellent communication abilities, and a commitment to providing exceptional service.

Qualifications

• Minimum 3 seasons of paid Tax Preparation experience with 30+ tax returns.
• Knowledge of tax laws and form 1040 required.
• PTIN required; motivation for tax certification is a plus.

Responsibilities

• Assist customers in preparing their tax returns using TurboTax.
• Compile and accurately enter customer data into tax returns.
• Communicate directly with customers to address inquiries.

Skills

Customer Service

Critical Thinking

Problem Solving

Research Skills

Empathy

Education

College degree in business, finance, accounting, or tax

Job description

Quickbooks is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

Do you have a minimum of 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year? If you're a tax professional, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Job Requirements : What you'll bring

• Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.
• Prior tax preparation experience in a tax practice or retail setting required.
• College degree a plus. The ideal candidate will have a background in business, finance, accounting, or tax
• Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
• PTIN required
• Ability / motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA
• Strong customer service skills with ability to empathize and instill confidence
• Ability to work within a team to assist in preparation of accurate tax returns in a timely manner
• Strong Research skills and the ability to quickly use online resources to find answers
• Critical thinking and problem solving
• Persistence and determination

How you will lead

• This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and / or fully preparing customer tax returns
• Compiling / preparing tax returns for TurboTax Customers
• Gathering / organizing and accurately entering customer data in the federal and state tax returns for review
• Communicate directly with the customer as needed
• Coordinate customer meetings and follow-up
• Communicate updates to credentialed tax experts on assigned customers
• Will help customers who are working on their tax return with both product / software inquiries, as well as with tax questions and calculations
• Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

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Seasonal Associate • Thunder Bay, Ontario, Canada