Tax Expert - Work From Home - Canada | Regina, CA

Trafigura; Regina; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology platform is seeking a Tax Expert for a work-from-home position in Canada. The role involves assisting clients with their tax returns, requiring expertise in tax laws and excellent customer service skills. Candidates should have a minimum of 2 years of experience and a passion for helping clients navigate tax complexities.

Qualifications

• Minimum 2+ years of paid professional tax preparation experience.
• Ability to provide CRA RepID for client services.
• Passion for helping clients and enhancing satisfaction.

Responsibilities

• Assist clients in completing tax returns using TurboTax.
• Provide guidance and manage client inquiries.
• Utilize resources to deliver accurate answers.

Skills

Customer service

Problem-solving

Communication

Understanding of tax laws

Job description

Tax Expert - Work From Home - Canada

Intuit Regina, Canada Apply now Posted 12 hours ago Permanent Competitive

Tax Expert - Work From Home - Canada

Intuit Regina, Canada Apply now

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• Minimum of 2+ years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services upon onboarding.
• Experience with professional tax software for personal tax returns, including complex cases (employment, self-employment, rental income, investments, T1135 forms, foreign income, credits, deductions).
• Passion for helping clients navigate tax complexities and commitment to enhancing customer satisfaction.
• Excellent customer service skills, comfortable interacting via video and audio tools professionally and confidently.
• Availability to work a flexible schedule with at least 20 hours per week.

Additional Qualifications:

• Experience preparing business (T2) and Quebec (TP1) tax returns.

Skills & Abilities:

• Deep understanding of tax laws and concepts; proactive in learning and adapting to changes.
• Effective written and verbal communication, active listening, and empathy.
• Strong problem-solving skills, ability to analyze and escalate issues as needed.
• Curiosity and continuous learning mindset, resourcefulness in using tools and resources.
• Technical aptitude, troubleshooting skills, and willingness to contribute to process improvements.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, with potential bonuses, equity rewards, and benefits. Pay is determined based on experience, skills, and location, with ongoing pay equity efforts.

How you will lead

• Assist clients in completing their tax returns using TurboTax, providing guidance, reviewing self-prepared returns, and managing inquiries.
• Utilize government websites, professional resources, and team expertise to deliver accurate, understandable answers.
• This is a virtual, customer-facing role using advanced video communication tools; document interactions for accurate record-keeping.

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