Tax Expert Lead | Saskatoon, CA

Trafigura; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology platform is seeking a Tax Expert Lead in Saskatoon, Canada. The position involves guiding customers through tax preparation, utilizing advanced communication tools, and collaborating with tax experts to enhance service delivery. Ideal candidates should possess over 5 years of tax preparation experience and demonstrate excellent customer service skills.

Benefits

Competitive compensation package

Bonuses and equity rewards

Flexible working schedule

Qualifications

• 5+ years of professional tax preparation experience.
• Experience with complex personal tax elements.
• Proven customer service skills in a remote setting.

Responsibilities

• Assist Tax Experts with customer contacts and tax returns.
• Communicate tax guidance using various resources.
• Help customers complete taxes using TurboTax products.

Skills

Communication

Customer Service

Tax Law Knowledge

Job description

Tax Expert Lead

Intuit Saskatoon, Canada Apply now Posted 11 hours ago Permanent Competitive

Overview

Intuit est la plateforme technologique financière mondiale qui alimente la prospérité pour les personnes et les communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboTax, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• Assist our Tax Experts in completing customer contacts and preparing tax returns by providing timely and accurate tax guidance.
• Utilize government websites, professional resources, and team expertise to find and communicate the correct answers to Tax Experts in understandable terms.
• Help customers complete their taxes using TurboTax products, review personal tax returns, and manage product/software inquiries.
• Use our advanced video communication tools to interact with clients and document all interactions for accurate record-keeping.

Qualifications:

• Minimum of 5+ years of paid professional tax preparation experience and/or recent experience reviewing tax returns prepared by others.
• Experience with professional tax software for preparing and reviewing personal tax returns, including complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passionate about helping clients and colleagues navigate tax complexities and committed to enhancing our brand by delightful customer service.
• Excellent customer service skills and comfortable interacting via video and audio tools in a professional, friendly, and confident manner.
• Willing and available to work a flexible schedule of at least 32 hours per week.

Preferred Qualifications:

• Experience with CRA audits.
• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities:

• Deep understanding of tax laws and concepts, with a proactive approach to ongoing learning and training others.
• Strong communication skills, leveraging empathy and active listening to understand customer needs and provide quality service.
• Ability to analyze and resolve complex customer issues using multiple resources and tools.
• Curiosity and initiative in continuous learning and resourcefulness in troubleshooting.
• Technical aptitude to learn and troubleshoot software and tools, contributing to team innovation and customer experience improvements.

Intuit offers a competitive compensation package, including base pay ranging from $31 to $42 per hour depending on location, with additional bonuses, equity rewards, and benefits. Pay is based on skills, experience, and work location, with ongoing efforts to ensure pay equity across categories of ethnicity and gender.