Tax Expert Lead

Intuit; Niagara Falls; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial technology platform seeks a Tax Expert Lead to provide expert guidance on tax issues and support a team of Tax Experts. This role requires extensive knowledge of tax laws, excellent communication skills, and a commitment to customer service. As part of a dynamic team, you will help our clients navigate complex tax scenarios while utilizing innovative tools to enhance their experience.

Qualifications

• Minimum 5+ years of professional tax preparation experience.
• Experience using professional tax software.
• Strong customer service skills and flexible work schedule.

Responsibilities

• Provide timely and accurate tax guidance to customers.
• Assist Tax Experts with tax return preparation.
• Conduct customer interactions via video communication.

Skills

Tax Expertise

Effective Communication

Complex Problem Solving

Research / Resourcefulness

Technical Acumen

Job description

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Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

What you'll bring

• You have a minimum of 5+ years of paid professional tax preparation experience and / or 5+ years of recent experience reviewing tax returns prepared by others.
• You may be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file or review

personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.

• You are passionate about helping clients and colleagues navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers and colleagues through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 32 hours per week.

Asset Qualifications

• Experience with CRA audits.
• Experience preparing Business Tax (T2) Returns.

Skills & Abilities

• Tax Expertise - Demonstrates a deep understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year-over-year changes and has the ability to help train others.
• Effective Communication - Develops relationships with customers and teammates, leveraging deep customer empathy to uncover critical and nuanced information. Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving - Utilizes multiple sources to analyze and establish the root cause of customer problems, leveraging tools and resources to take extreme ownership and solve customer issues. Stays connected to ensure the effectiveness of solutions provided.
• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Proactively seeks learning opportunities that will help increase the knowledge and ease of use of the various tools and resources available. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates the ability to troubleshoot technical issues. Actively contributes to the team by participating in the testing and prototyping of innovative solutions to improve customer experiences.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is PEI $31 / hour - $42 / hour, BC $31 / hour - $42 / hour, Nova Scotia $31 / hour - $42 / hour This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

How you will lead

• In this role, you will help our Tax Experts complete customer contacts and tax return preparation by providing timely and accurate tax guidance and advice.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to Tax Experts in terms they will understand. You may be tagged in to help teach Experts how to research and troubleshoot tax and technical questions
• You may be asked to help our customers complete their taxes using Intuit TurboTax products by providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product / software inquiries.
• You will use our state of the art video communication software to interact with customers and Tax Experts, and you will document your interactions to maintain accurate records.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Part-time

Job function

Job function

Accounting / Auditing and Finance

Software Development

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