Tax Engagement Operations Lead

EY; Toronto; On-site; CAD 77,000 - 116,000; Full time

Benefits offered by this job

Discretionary bonus

Medical coverage

Defined contribution pension plan

Generous vacation policy

Firm-paid holidays and personal days

Job summary

EY in Toronto is seeking a Manager/Supervising Associate to balance operational leadership, people development, and stakeholder management across multiple teams. The role leads and evolves the EC operating model, driving national standardization and process excellence.

You will onboard and coach EC team members, set performance expectations, partner with SSL leaders, and advance automation and efficiency to support EY's broader strategic priorities.

Qualifications

• Previous people management or leadership experience.
• Strong knowledge of business and operational environment.
• Approximately 3–5 years of relevant experience.

Responsibilities

• Lead onboarding, coaching, and development of EC team members.
• Establish and maintain consistent performance expectations, coaching practices, and development frameworks.
• Own and enhance the EC operating model, ensuring alignment with national objectives and best practices.
• Partner with SSL leaders and key stakeholders to facilitate collaboration, address workload challenges, and support resource management.
• Build strong relationships with partners and leadership teams to support operational effectiveness and strategic priorities.
• Drive national processes and establish foundational practices that promote consistency and scalability.
• Identify automation opportunities and support the adoption of technology-enabled solutions.
• Promote operational excellence through process optimization, risk identification, continuous improvement, and efficient service delivery.
• Collaborate with other ECs to share best practices and drive consistency across teams.

Skills

People management

Operations knowledge

Experience (3–5 years)

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

• Balance operational leadership, people development, and stakeholder management across multiple teams and leaders.
• Drive national standardization, consistency, and process excellence across the EC function.
• Manager/Supervising Associate level role with responsibility for leading and evolving the EC operating model.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Lead onboarding, coaching, and development of EC team members.
• Establish and maintain consistent performance expectations, coaching practices, and development frameworks.
• Own and enhance the EC operating model, ensuring alignment with national objectives and best practices.
• Partner with SSL leaders and key stakeholders to facilitate collaboration, address workload challenges, and support resource management.
• Build strong relationships with partners and leadership teams to support operational effectiveness and strategic priorities.
• Drive national processes and establish foundational practices that promote consistency and scalability.
• Identify automation opportunities and support the adoption of technology-enabled solutions.
• Promote operational excellence through process optimization, risk identification, continuous improvement, and efficient service delivery.
• Collaborate with other ECs to share best practices and drive consistency across teams.

Skills and attributes for success

• Previous people management or leadership experience.
• Strong knowledge of business and operational environment.
• Approximately 3–5 years of relevant experience.

Future Focus

• Support the transformation of the EC function through evolving operating models and expanded responsibilities.
• Contribute to the development of a national EC team model, aligned with broader competency transformation initiatives.
• Take on increased strategic and operational responsibilities to support future-state organizational objectives.

What we offer you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Toronto: $77,200 to $115,800

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusivenessisat the heart of who we are and how we work.We’recommitted to fostering an environment where differences are valued, policies and practices areequitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting ourneuroinclusionand accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.