Tasting Room Supervisor

Harvest Recruitment; Oliver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Harvest Recruitment is seeking a Tasting Room Supervisor located in Oliver, Canada. You will report to the Junior Tasting Room Manager and be responsible for ensuring exceptional guest experiences through education about wine in a fun atmosphere.

The ideal candidate will have supervisory experience in hospitality, a strong understanding of wine, and an ability to multi-task. This position offers a unique opportunity to deepen your knowledge of the Okanagan wine region and culinary products.

Qualifications

• Previous experience in a supervisory position, ideally in hospitality.
• Knowledge of wine and culinary terms is beneficial.
• Ability to maintain high standards in fast-paced environments.

Responsibilities

• Oversee and enhance guest experience at the Estate.
• Ensure high standards of service and operations.
• Educate guests about wine in an engaging manner.

Skills

Leadership experience

WSET level 1 or above

Advanced knowledge of food and wine

Multi-tasking

Job description

Job Description

Reporting to the Junior Tasting Room Manager, the Tasting Room Supervisor is responsible for overseeing, creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere.

What you will own & improve

• Advanced knowledge of reservation systems, specific understanding of phone etiquette and demeanor and an understanding of floor operations and flow.
• Upholding the standards of service set out by the Management Team and delivering with an attention to detail.
• Creating memorable experiences for our guests by providing service, interaction, and education above expectations.
• Expanding your knowledge of wine by delivering experiences at different levels of luxury.

Qualifications

What you already know

• Previous experience in leading teams or held a supervisory position that included the responsibility of opening and/or closing day-to-day business, ideally in hospitality.
• WSET level 1 or above or equivalent certification is an asset but not required if you have a background in the wine industry.
• Advanced knowledge of food and wine, with an understanding of common culinary and wine terms and verbiage.
• A capacity to multi‑task in a fast‑paced environment whilst still maintaining a consistently high level of standards.

What you will learn

• Fostering and maintaining a guest‑first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience.
• Advanced wine and culinary product knowledge, specifically regarding the life cycle of a winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a tasting room.
• Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines.