Talent Pool : Investigator / Bassin de talents : Enquêteur, Enquêtrice

Commission for Complaints for Telecom-television Services (CCTS-CPRST); Ottawa; Hybrid; CAD 70,000 - 75,000; Full time

Job summary

A telecommunications oversight authority is seeking an Investigator for its talent pool to address complaints and support resolution processes. The ideal candidate should have experience in investigations and dispute resolution, with strong analytical skills. Bilingual communication is preferred. This role intends to build a list of qualified candidates for future opportunities. Excellent benefits are included.

Benefits

Excellent benefits

Professional development opportunities

Qualifications

• 3+ years of experience in investigative work, research, or related fields.
• Experience managing complaints within dispute resolution.
• Experience in conducting investigations and presenting findings.

Responsibilities

• Address unresolved complaints escalated by Complaint Resolution Officers.
• Consult contracts and relevant Codes of Conduct.
• Make recommendations that influence the resolution process.

Skills

Investigative work

Dispute resolution management

Analytical skills

Bilingual communication

Microsoft Office proficiency

Education

2-3 year College Diploma in Conflict Resolution, mediation, law or equivalent

Job description

Join to apply for the Talent Pool: Investigator / Bassin de talents: Enquêteur, Enquêtrice role at the Commission for Complaints for Telecom-television Services (CCTS-CPRST).

2 days ago Be among the first 25 applicants

Commission for Complaints for Telecom-television Services (CCTS-CPRST) provided pay range.

This range is provided by the Commission for Complaints for Telecom-television Services (CCTS-CPRST). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA$70,000.00 / yr - CA$75,000.00 / yr

Job Type : Permanent, full-time, with benefits

Salary : Starting at $70,000-$75,000, excellent benefits provided.

Post : Talent Pool / No Current Vacancy

Talent Pool :

Although we are not hiring at this exact moment, this role is key to the success of our organization. If this role interests you, we want to hear from and about you!

We will contact qualified applicants in this pool as/when positions may be available, considering both local (hybrid) and remote candidates (outside Ottawa).

Are you ready to make a difference in the telecommunications landscape?

At the CCTS, our goal is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecom and TV consumers and providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Your Role :

As an Investigator, you will address unresolved complaints escalated by our Complaint Resolution Officers. Your analytical skills will be crucial as you review, fact-find, and analyze complaints to determine if service providers meet their obligations. You will consult contracts, terms of service, and relevant Codes of Conduct. Your recommendations will influence the resolution process.

Our Ideal Candidate :

If you are an analytical problem solver with attention to detail, this role might be for you! You are a natural explorer seeking resolutions to complex problems. You leverage active listening to build relationships, communicate complex ideas simply, and promote fair, respectful interactions. Your diplomatic nature values all voices.

Take the plunge to see if this opportunity matches your abilities!

Must-Have Skills :

• At least 3 years of experience in investigative work, research, or related fields.
• Minimum 3 years managing complaints within dispute resolution.
• Completion of a 2-3 year College Diploma in Conflict Resolution, mediation, law, social sciences, political science, psychology, public administration, or equivalent.
• Experience in conducting investigations, analysis, and presenting findings in writing is advantageous.
• Excellent verbal and written communication skills (bilingual in French and English preferred).
• Proficiency in Microsoft Office applications.
• Experience or knowledge of the telecommunications sector is a plus.

How to Apply :

Prepare your résumé and write a compelling cover letter. Apply through our website: https://ccts-cprst.applytojobs.ca/investigations/39983

Only shortlisted candidates will be contacted. Your journey to making an impact starts here.

Remember :

This posting will be used to create a list of qualified candidates for upcoming opportunities. It may be extended or closed without notice, but you will remain in the pool for 12 months.

Additional Details :

Seniority level: Associate

Employment type: Full-time

Job function: Writing / Editing

Industries: Non-profit Organization Management and Telecommunications

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