Talent Operations Excellence Lead

emergiTEL Inc.; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A dynamic recruitment support role at a staffing firm focused on optimizing recruitment workflows and ensuring compliance. The successful candidate will work closely with recruiters to monitor processes, provide operational support, and facilitate onboarding. Candidates should have substantial experience in recruitment operations with strong organizational and communication skills.

Qualifications

• 5+ years of experience in recruitment coordination, operations, or HR process management.
• Capability to provide constructive feedback and influence processes.
• Strong understanding of recruitment workflows and compliance.

Responsibilities

• Monitor recruitment processes and provide quality assurance to recruiters.
• Support onboarding and offboarding coordination.
• Create reports to track recruiter efficiencies and address gaps.

Skills

Analytical skills

Communication

Organizational skills

HR Operations

Tools

ATS systems (Bullhorn, CATs)

Job description

emergiTEL is a fast-growing, well-respected Telecom and IT staffing firm that provides contract and permanent employment opportunities across all professional levels on a global scale. We differentiate ourselves from our competition based on our unique model used for screening and qualifying the candidates, as well as our custom web-based tools and systems. Our client portfolio proves our success in finding the best match for our clients staffing needs. emergiTEL believes in a result driven environment where we provide our employees the best possible environment on their path to success.

Location: Hybrid

Are you obsessed with efficiency, structure, and elevating team performance?
emergiTEL is looking for a dynamic, process-driven professional who thrives on bringing order, quality, and accountability into fast-paced recruitment environments.

In this cross-functional leadership support role, you’ll work alongside recruiters, business leads, and shared services to optimize recruitment workflows, ensure compliance across systems, and uphold the standards that make great placements possible.

Key Responsibilities:

• Recruitment Process Monitoring
  Track daily/weekly recruiter activity using tools like Internal CRM/ ATS (applicant Tracking System), and internal dashboards to ensure optimal pipeline progress.

• Quality Assurance
  Identify inefficiencies or missing elements in the recruitment process (e.g. incomplete job orders, poor documentation, low activity on roles) and provide feedback to recruiters.

• Operational Support
  Be the go-to for recruiters and hiring managers for tools, process guides, and standardized best practices. Train and coach new team members on systems and compliance.

• Onboarding & Offboarding Coordination
  Ensure smooth transitions for placed candidates including sending proper onboarding/offboarding links, forms, and documentation across teams.

• Reporting & Feedback Loops
  Create and manage regular reports to leadership on recruiter efficiency, activity gaps, and process bottlenecks.
  

You’ll Thrive in This Role If You:

• Enjoy analyzing systems and spotting where things fall through the cracks

• Can give constructive feedback and influence without formal authority

• Are naturally organized, reliable, and love keeping things on track

• Have experience in recruitment, HR operations, or project coordination
  

Preferred Background:

• 5+ years of experience in recruitment coordination, operations, or HR process management

• Experience with ATS systems (e.g. Bullhorn, CATs) is a plus

• Strong understanding of recruitment workflows and compliance

• Excellent communication and follow-up skills
  

What You’ll Gain:

• A chance to work across all business units at emergiTEL

• Visibility into the full recruitment lifecycle from job posting to post-placement

• Opportunities to streamline, own, and lead change in how recruitment operates

• A collaborative, fast-paced team where your structure-minded skills are celebrated