Talent Acquisition Coordinator

Teleperformance USA; Toronto; On-site; CAD 40,500 - 49,500; Full time

Job summary

Teleperformance USA is seeking a Recruitment Specialist I for our Toronto Hybrid office. You will support onboarding and candidate experience, coordinating interviews, job postings, and paperwork across ATS platforms to keep recruitment flowing smoothly.

Reporting to the Recruiting Manager, you will manage interview scheduling, compliance checks, onboarding documentation, IT access tickets, and data entry in systems like Workday or iCIMS.

Qualifications

• 1–2 years experience in recruitment coordination, HR administration, or high-volume administrative support.
• Familiarity with navigating Applicant Tracking Systems (iCIMS, Workday, or similar databases).
• Highly proficient in Google Workspace (Docs, Sheets, Drive, Meet) and scheduling software.

Responsibilities

• Interview coordination: divide and manage interview schedules for recruiters, coordinating across video and in-person meetings.
• Job postings: maintain active postings across ATS platforms, portals, and social channels.
• Event logistics: assist in coordinating virtual career fairs and local networking events.
• Onboarding packages: verify onboarding documents, orientation files, and new hire documentation.
• System support: raise IT, HR, and access tickets for new hires prior to their start date.
• Database & ATS management: maintain candidate data in Sheets, Workday, and internal systems.
• Documentation: keep recruitment records organized and updated in real time.

Skills

1–2 years experience in recruitment co

ATS proficiency (iCIMS/Workday)

Google Workspace & scheduling tools

Education

College Diploma / Degree

Job description

Category : Administrative

Application Deadline: Ongoing until positions are filled.

Job Role & Profile: Recruitment Specialist I

Advertised as : Talent Acquisition Coordinator

Location: Toronto Office (Eglinton East or The Well, DT Toronto, 250 University Downtown Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy : Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

Base salary: 45,000 CAD annual base pay

Your Responsibilities

About the job

Reporting to the Recruiting Manager and Recruitment Lead, the Talent Acquisition Coordinator plays a vital role in ensuring a seamless onboarding and candidate experience. You will be responsible for executing essential administrative and coordination tasks across the recruitment lifecycle, including managing new hire paperwork, verifying compliance documents, verifying background checks completion, raising internal support tickets, and managing interview schedules.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Interview Coordination: Divide and manage interview schedules for the recruiters, coordinating across video and in-person meetings with candidates and hiring managers.
• Job Postings: Maintain active job postings across ATS platforms, job portals, and social media channels.
• Event Logistics: Assist in coordinating virtual career fairs, campus recruiting initiatives, and local networking events.
• Onboarding Packages: Verify the compliance of onboarding documents, orientation files, and new hire documentation.
• System Support: Raise necessary IT, HR, and access tickets to prepare systems and equipment for new hires prior to their start date.
• Database & ATS Management: Maintain accurate candidate data and track applicant status within Sheets, BMS, Workday, and internal record systems.
• Documentation: Maintain organized, confidential recruitment records and update candidate information in real time.

Required Skills

Job Requirements

• Experience: 1–2 years of experience in recruitment coordination, HR administration, or high-volume administrative support.
• ATS Proficiency: Familiarity with navigating Applicant Tracking Systems (e.g., iCIMS, Workday, or similar databases).
• Tech Savvy: Highly proficient in Google Workspace (Docs, Sheets, Drive, Meet) and scheduling software.

Core Competencies

• Attention to Detail: Meticulous record-keeping skills with a high degree of accuracy in data entry and paperwork verification.
• Organizational & Time Management: Ability to manage tight deadlines, multitask, and coordinate complex schedules in a fast-paced environment.
• Communication Skills: Strong written and verbal communication skills to interact professionally with candidates and internal teams.
• Confidentiality: Demonstrated discretion and ability to handle sensitive, confidential HR and recruiting data.
• Problem-Solving: Proactive mindset with the ability to identify administrative bottlenecks and resolve logistical issues quickly.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Hybrid: Mostly remote, with 1–4 required on-site days per month.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.