Systems & Technology Training Specialist

Optimize Financial Group; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Optimize Financial Group in Toronto is seeking a Systems & Technology Training Specialist to lead training for financial advisors on our core systems and technology platforms. This on-site role focuses on adoption and effective use of CRM, advisor portal, and related tools, with structured sessions and live demonstrations.

You will guide advisors through workflows, support with screen sharing, and ensure conversations stay professional while aligning with best practices.

Qualifications

• Minimum of 2 years of one-on-one training or coaching experience.
• Excellent communication and presentation skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Lead training sessions with advisors using a structured script.
• Deliver live systems training and screen-sharing on CRM and advisor portal.
• Guide advisors through system-driven workflows.
• Respond to questions with professionalism and clarity.
• Define next steps and follow-ups after meetings.
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• Collaborate with internal teams to ensure a high-quality advisor experience.

Skills

Training delivery

Communication

Presentation

Screen sharing

CRM proficiency

Structured conversations

Financial services tech

Tools

CRM platforms

Job description

Optimize Financial Group is a premier financial services firm based in Toronto, ON, dedicated to helping clients achieve their long-term financial goals. We provide personalized financial solutions spanning portfolio management, tax planning, debt management, retirement planning, and estate strategies. Our holistic approach aligns financial objectives with life ambitions, ensuring every client receives a thoughtful and tailored path to success.

The opportunity

We are seeking a Systems & Technology Training Specialist to join our team at our Toronto office. In this role, you will lead one-on-one and small group training sessions with financial advisors, focusing on driving adoption and effective use of our core systems and technology platforms. You will deliver structured training on our CRM, advisor portal, and related tools, ensuring advisors are confident, efficient, and aligned with best practices. This is a full-time, on-site role, Monday to Friday, 8:30 a.m. to 5:30 p.m.

Key responsibilities

• Lead one-on-one and small group meetings with advisors using a structured script and meeting agenda.
• Deliver live systems training and screen-sharing support on Optimize's CRM, advisor portal, and related tools.
• Guide advisors through system-driven workflows, including client management, task tracking, and activity management.
• Respond to common questions, manage objections, and keep conversations on track while maintaining a professional and constructive tone.
• Reinforce clear next steps and follow-up actions after each meeting.
• Collaborate with internal teams to help ensure a consistent and high-quality advisor experience.

Qualifications

• Minimum of 2 years of experience delivering one-on-one training or coaching sessions in a professional setting.
• Strong communication, presentation, and interpersonal skills with the ability to follow a script and lead structured conversations confidently.
• Strong ability to explain technical concepts clearly to non-technical users in a structured training environment.
• Strong organizational skills and the ability to follow a structured process while adapting in real time.
• Demonstrated proficiency in delivering live training, including screen sharing and guided walkthroughs.
• Professional, confident communicator with strong problem-solving skills and attention to detail.
• Experience with CRM platforms, advisor tools, or financial services technology is considered an asset.

Use of Artificial Intelligence in Recruitment

As part of our recruitment and selection process, we may use technology-enabled tools, including artificial intelligence (AI), to assist with certain aspects of candidate screening, assessment, scheduling, and application review. All hiring decisions are ultimately made by qualified individuals and are based on job-related criteria, qualifications, and business requirements.