Systems & Support Technician

Winnipeg Richardson International Airport; Winnipeg; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Systems & Support Technician to join their dynamic IT team at a major transportation hub. This role is vital for ensuring smooth daily IT operations, providing exceptional customer service, and supporting a variety of IT systems throughout the airport. You will engage in troubleshooting, preventative maintenance, and documentation, all while adhering to IT best practices. With a strong commitment to employee development and a competitive benefits package, this opportunity allows you to thrive in a collaborative environment. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Highly competitive salary

Full Benefits package (Health, Dental & Vision)

DC Pension Plan

Healthcare Spending Account

Lifestyle Spending Account

Employee Assistance Program

Supported Training & Development opportunities

Qualifications

• 1-2 years of IT education with a focus on customer service.
• Experience in troubleshooting and supporting IT systems.

Responsibilities

• Provide first-level IT support for desktop and laptop users.
• Troubleshoot common use systems and perform preventative maintenance.
• Maintain documentation and assist in implementing new solutions.

Skills

IT Customer Service

Troubleshooting

Networking Knowledge

ITIL Best Practices

M365

Technical Problem-Solving

Education

Community College Diploma or Certificate in IT

Tools

ITSM Tools

Microsoft Office365

Image Management Tools

Patch Management Tools

Job description

The Organization

The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.

WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Manitoba Top Employer”, WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities. Visit our website.

Job Title: Systems & Support Technician

Reports to: Manager, IT Service Desk

Type: Permanent, Full Time

Closing Date: April 29, 2025

The Opportunity

Reporting to the Manager, IT Service Desk, the Systems & Support Technician plays an integral role in the daily IT operations of the Airport exercising our organizational IT Service Management (ITSM) best practices in deliverance of exceptional customer service and problem resolution. This position will provide over the phone and front facing first line incident support and preventative maintenance for all IT Common Use systems and users in the Air Terminal building as well as corporate systems spread throughout the Airport Campus, Airport Security Systems, and Vendors with “shared services” agreements.

Responsibilities include:

• Provide 1st level IT desktop and laptop support for end users.
• Onboarding new users and workstation setups.
• Troubleshooting and providing 1st level support to common use systems and assets.
• Maintaining paper stock in common use boarding, bag tag, laser printers and toner for laser printers as well as cleaning thermal print heads to avoid misprint and paper jams.
• Proactively replace legacy common use hardware.
• Supporting and troubleshooting flight information displays, gate information displays, baggage displays and video displays.
• Perform preventative maintenance and auditing of IT Airport related equipment i.e., not limited to Check-In, Gates, and Security Kiosks.
• Maintain and create network, procedure, and user-guide documentation.
• Assisting and collaborating with senior IT staff to provide additional support when required, including projects.
• Supporting the implementation of new solutions and/or applications.
• Performing in-line with the fundamentals and foundations of IT best practices (ITIL); and
• Ensure up-to-date records in IT Asset Management tool.

Selection Criteria include:

• 1–2 years of IT related Community College Diploma or Certificate.
• Minimum 2 years’ experience working in an IT customer service support environment.
• A+ Certification preferred.
• Experience working within an ITIL compliant environment preferred.
• Experience with a variety of software, hardware, and applications (M365, SharePoint and more);
• General and specific knowledge relating to networking (hardware & software);
• Intermediate knowledge in Software packages such as ITSM Tools, Microsoft Office365, Image management tools, Patch Management tools, and any relevant COTS applications.
• Experience in troubleshooting technical problems relating to computer systems, telephony products, printers, and other electronic devices.
• M365 Certification and any other relevant training for M365 preferred.
• Ability to work rotational shifts 7 days a week from 12:00 am to 11:59 pm.
• Ability to support on-call rotation for a week 6:00 pm – 3:00 am.

Work with us!

• Highly competitive salary.
• Full Benefits package of Health, Dental & Vision.
• DC Pension Plan.
• Healthcare Spending Account to use on additional benefit expenses.
• Lifestyle Spending Account to use on Wellness expenses such as health and fitness.
• Employee Assistance Program.
• Supported Training & Development opportunities.
• Opportunity to work with a high functioning team of professionals working on a diversified portfolio.
• Awarded Manitoba’s Top Employers for 13 consecutive years.

Condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card.

Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application.

Accommodations are available upon request during the assessment and selection process.